Housekeeping Attendant

Job Overview

We are seeking enthusiastic and dedicated housekeeping professionals who are committed to providing exceptional customer service and innovative solutions to guests. As a Housekeeping Attendant, you will perform daily tasks assigned by supervisors, adhering strictly to hotel policies and procedures.

Responsibilities

• Receive work assignments, keys, and supplies from the supervisor, maintaining accurate records in the key logbook.
• Clean guest rooms and bathrooms thoroughly, including beds, sinks, bathtubs, toilets, tiles, mirrors, and floors; polish brass and metal fixtures.
• Ensure fire exits and stairways remain free from obstructions at all times.
• Report any maintenance issues immediately.
• Pick up litter from corridors and pathways.
• Vacuum carpets and upholstered furniture; dust and wipe down furniture; empty ashtrays and wastebaskets.
• Replenish bathroom and room supplies as needed.
• Arrange guest toiletries tidily on vanity tops and spot-clean carpets when necessary.
• Keep guest corridors, service pantries, and service areas clean and orderly.
• Remove room service trays and trolleys from guestrooms and corridors promptly.
• Notify valet service to collect guest clothing for laundry, dry cleaning, or pressing.

Education, Qualifications & Experience

Ideally, candidates will have completed vocational training related to hotel housekeeping. A good command of English is advantageous.

Knowledge & Competencies

The perfect candidate should be friendly, caring, and dedicated with strong cross-cultural sensitivity. They must be willing to put in additional effort and time when necessary and possess a passion for excellent customer service. Ability to perform well under pressure in a fast-paced environment and to work effectively with a multicultural team and diverse guests is essential.

• Clear understanding of job responsibilities
• Accountability and responsibility
• Awareness and respect for cultural differences
• Strong customer focus
• Ability to adapt to changing situations
• Effective teamwork skills