Hotel Night Duty Officer

About Cove

Cove initially specialized in rental coliving spaces but has since broadened its services to offer flexible, comfortable, and enjoyable long- and short-term stays across a beautiful portfolio of properties. With over 8,000 rooms spread across Singapore and Indonesia, Cove is realizing its vision while expanding homes into South Korea and Japan. The company values teamwork and aims to become the leading technology-driven flexible living platform in the Asia Pacific region. Cove promotes an authentic, fun, and results-oriented culture to make its dreams tangible.

Our Singapore office is located at Pearl's Hill Terrace, surrounded by a unique mix of historical charm and vibrant modern life, including historic sites, cozy cafes, and cultural areas. This fosters a creative and productive atmosphere for our team.

Position Overview

As a Hotel Night Duty Officer, you will be a key part of the overnight team ensuring excellent guest service and smooth hotel operations during the night shift. You will report to the Head of Operations & Tenant Experience and work full-time from our Singapore location.

Primary Responsibilities

• Warmly welcome guests arriving late, assisting with check-ins and check-outs efficiently.
• Address guest inquiries, requests, and concerns courteously throughout the night to maintain satisfaction.
• Provide comprehensive information about hotel amenities, services, transport options, and local attractions.
• Manage night operations by monitoring all overnight activities, conducting regular inspections to maintain cleanliness, safety, and operational standards.
• Keep the front desk and lobby clean, secure, and prepared for guests at all times.
• Handle same-day bookings, walk-ins as applicable, cancellations, and modifications ensuring room inventory is updated accurately using the property management system.
• Liaise with Housekeeping and other departments for room availability, cleaning requests, and guest requirements.
• Coordinate communication between guests and internal teams such as Housekeeping, Engineering, and Security to promptly resolve issues, ensuring smooth handover to the morning team.
• Ensure safety and security by vigilant monitoring of premises, responding appropriately to emergencies like fire alarms, medical emergencies, power outages, or suspicious activities, and controlling property access.
• Manage cash transactions, maintaining accurate payment records and balancing cash floats. Perform end-of-day financial reconciliations and completing administrative reports accurately, including night audit tasks when applicable.
• Maintain the reception and public areas to high hospitality and professional standards, promptly reporting any maintenance needs.

Candidate Profile

• A minimum of two years’ experience working in a hotel front office or similar hospitality setting, with preference for those experienced in night shifts.
• Familiarity with hotel Property Management Systems (PMS) is advantageous.
• Strong command of spoken and written English, coupled with excellent interpersonal and customer service skills.
• Ability to handle guest complaints and emergencies calmly and confidently with strong problem-solving and decision-making skills.
• Honest, dependable, meticulous, and capable of working independently during overnight shifts including weekends and public holidays.