Health Care Supervisor

About Us

InisCare is founded on the principle that satisfied caregivers are key to delivering excellent home care services. We believe that compassionate, dependable, and personable care is provided by individuals supported by a knowledgeable and empathetic leadership team. Our mission is to empower caregivers to provide personalized care that helps clients maintain active, fulfilling lives.

Job Overview

The Health Care Supervisor is responsible for ensuring the delivery of superior, person-centred care services. This role includes managing care assistants, ensuring compliance with healthcare standards, and elevating customer satisfaction. The candidate should exhibit strong leadership, healthcare knowledge, and dedication to quality improvement.

Key Responsibilities

• Conduct supervision visits and risk assessments for client care
• Manage onboarding of new clients, including creating detailed care plans and assessing associated risks
• Train and assess new healthcare assistants during their onboarding process
• Monitor and evaluate the quality of care provided to clients
• Collaborate with the Care Manager to prepare, review, and update clients' care plans
• Respond promptly to emerging issues and assist in their resolution
• Foster a cooperative work environment and address conflicts proactively
• Assist the Care Coordinator with staff holiday scheduling to maintain required service levels
• Build and sustain trusting relationships with clients based on honesty
• Perform additional assigned tasks from management, including direct healthcare assistant duties
• Ensure incident reports are completed promptly
• Keep carer competency assessments current
• Report daily complaints to the Branch Manager and provide full updates if personally addressed

Qualifications and Training

• Holder of QQI Level 6 Health Care Award or equivalent, or actively working toward it
• Possession of a full clean driving license and access to a personal vehicle
• Completion of mandatory training including Children's First, Safeguarding, Dementia, GDPR, Basics of Infection Prevention and Control, Hand Hygiene, and PPE usage in community healthcare, all via HSE LAND platform

Core Skills and Competencies

• Proficiency in basic patient care tasks like bathing, dressing, feeding
• Ability to assist with mobility and physical exercise
• Strong verbal and written communication skills with active listening
• Adherence to protocols and instructions
• Providing emotional support and companionship to clients
• Familiarity with healthcare equipment and devices
• Effective time management and prioritization of tasks
• Fluent in English with advanced computer skills, including Microsoft Office
• Demonstrates empathy, compassion, and sensitivity to emotional needs
• Capable team player who supports and promotes a positive work environment
• Adaptability to evolving situations and willingness to learn new procedures
• Detail-oriented in observation and reporting duties
• Physically fit to meet demanding job tasks
• Reliable, punctual, professional in appearance and conduct
• Maintains high ethical standards and confidentiality
• Exhibits problem-solving and critical thinking abilities

Experience

Proven extensive experience working in reputable healthcare environments is required.

Compensation and Benefits

• Attractive salary ranging from 36,100 to 38,128 annually
• Mileage reimbursement at 0.44 per km or provision of a company vehicle
• 150 referral bonus under the Refer-a-Friend program
• Defined career progression plans and supportive guidance
• Continuous training and professional development, including QQI Level courses and CPR training

Working Hours

• Work schedule of either 3 or 4 days weekly
• Twelve-hour shifts with 84 hours total every fortnight
• Every alternate weekend on duty
• Availability required between 8 am and 9 pm with a one-hour daily break

Equal Opportunity Employer

InisCare is fully committed to equal employment opportunities, fostering a diverse and inclusive workplace free from discrimination on grounds including gender, age, race, religion, disability, sexual orientation, marital or family status, or traveller community membership. Recruitment, promotion, and training decisions are based on merit. We aim to maintain an environment without harassment or discrimination.