Head of Membership

About Rosewood Doha

Rosewood Doha is a prestigious integrated destination inspired by Qatar's coral reefs, combining ultra-luxury hospitality, residential living, dining, wellness, retail, and event experiences. The property includes a 155-key hotel, 162 serviced apartments, and 276 private residences, alongside exclusive venues such as Asaya, Qatar's first members-only social wellness club, and the Manor Club for luxury guests. Since its July 2025 launch, it has earned multiple international honors, establishing itself as a future-focused luxury lifestyle hub.

Why Work With Us?

At Rosewood Doha, we foster a culture where passion fuels purpose. Our philosophy of Relationship Hospitality and the culture of Make the Place empower associates to be authentic, develop professionally, create extraordinary experiences, and leave a lasting impact. We offer a supportive and diverse environment that values personal growth, celebrates achievements, and inspires discovery.

Our associate benefits include competitive compensation, premium accommodation in Lusail and the Pearl, a birthday day off, personalized development plans, and continuous learning opportunities—underscoring our commitment to your well-being and career advancement.

Role Responsibilities

• Welcome and engage guests and members at Asaya, cultivating a professional and inviting atmosphere.
• Proactively promote additional services and facilities to enhance client experience.
• Guide clients in selecting the best Asaya experiences by maintaining comprehensive knowledge of all offerings.
• Support Asaya professionals by understanding and retailing products effectively.
• Collaborate closely with departments including spa, fitness, restaurant, kids’ area, leisure, and sports.
• Serve as a liaison between club membership and operational teams.
• Conduct tours for prospective members and facilitate their progress through the sales lifecycle toward closing.
• Train team members in membership inquiries, greeting visitors, and telephone assistance to ensure excellent customer service.

Administrative Duties

• Maintain accuracy of membership files and associated accounting procedures; coordinate new member introductions.
• Distribute precise End of Day reports with member feedback to identify improvement opportunities.
• Manage membership approval and screening processes weekly to uphold club standards.
• Maintain and develop an accurate contact management system including call logs, database, and activity records.
• Ensure all membership records are meticulously updated and accurate.
• Prepare monthly membership reports for senior management and committees.
• Integrate promotional and informational tools such as membership applications, welcome packets, handbooks, website content, and newsletters into sales strategies.

Strategic and Financial Oversight

• Design and lead a strategic membership growth program aimed at increasing membership numbers and revenue.
• Meet or exceed annual sales targets while monitoring forecasts and planning resources effectively.
• Communicate membership goals and satisfaction metrics clearly with management and team members.
• Implement strategies to develop a strong membership waitlist.
• Support advertising and promotional campaigns to drive membership sales.

Member Relations and Community Engagement

• Build partnerships with local community organizations such as the Chamber of Commerce, tourism councils, corporate executives, and media contacts.
• Participate actively in planning monthly member events at Asaya.
• Manage event coordination including invitations, mailings, and publicity, maintaining strong member relationships to encourage participation and satisfaction.
• Represent Asaya membership as the public face by hosting events, organizing mixers, and responding to correspondence.
• Engage members by attending events during varied hours, including early mornings, late evenings, and weekends as needed.