Guest Services Manager

About the Role

We are seeking a Guest Services Manager to head a premium corporate hospitality team in a busy Dublin setting. This role offers the chance to lead a team dedicated to delivering flawless, high-end hospitality, ensuring every guest interaction is exceptional and memorable.

Key Responsibilities

• Lead and mentor the Guest Relations team to consistently provide outstanding service.
• Establish and uphold premium hospitality standards across all guest engagements.
• Foster a culture emphasizing accountability, ownership, and continuous refinement within the team.
• Serve as the principal point of contact for handling complex guest concerns and service recovery situations.
• Deliver personalized, memorable experiences from guest arrival until departure.
• Develop strong connections with repeat guests by anticipating their needs and preferences.
• Manage VIP visits, executive meetings, and other notable events with meticulous execution.
• Take full responsibility for the entire guest experience related to meetings, conferences, and events.
• Collaborate with internal departments to ensure flawless delivery of services including catering and room arrangements.
• Maintain client-facing areas to uphold a premium, professional atmosphere.
• Regularly assess service quality through feedback, observation, and performance data.
• Identify and implement process improvements while keeping service excellence intact.
• Act as a visible leader advocating for a unified, high-standard service culture across the business.

Candidate Profile

• Proven background in luxury hospitality, premium hotel environments, executive lounges, or corporate guest services.
• A strong passion for delivering exceptional customer service.
• Excellent communication and interpersonal skills, capable of engaging with senior leaders and VIP clients confidently.
• Excellent organizational skills with the ability to juggle multiple priorities effectively in dynamic settings.
• Problem-solving orientation with a focus on solutions.
• Professional demeanor with keen attention to detail.
• Experience with meeting room reservation systems or visitor management platforms is advantageous.

Why This Position Stands Out

• Leadership opportunity to shape a high-caliber guest experience function in a prestigious environment.
• Engagement in a dynamic, people-centric workplace with variety and challenge.
• Interaction with senior stakeholders and delivery of impactful, visible guest experiences.
• Career advancement potential within an evolving, innovative organisation.
• A collaborative team environment where your leadership and ideas influence outcomes.