Guest Care Representative

Job Overview

We seek a professional Guest Care Representative to deliver exceptional reception and administrative assistance at our polyclinic in Riyadh. This role involves being the primary contact for patients, medical staff, and visitors, ensuring their interactions reflect the polyclinic's commitment to quality and professionalism.

Key Responsibilities

• Greet patients and visitors warmly, both face-to-face and via telephone, responding to inquiries promptly and courteously to guarantee patient satisfaction.
• Maintain consistent manning of the reception area, including during breaks, to address health, safety, security, and patient needs at all times.
• Register new patients and update existing records by gathering comprehensive personal and financial information.
• Manage patient appointments by scheduling, modifying, and cancelling in accordance with polyclinic procedures to optimize appointment system efficiency.
• Accommodate urgent consultation requests by allocating appropriate slots and directing patients to relevant physicians as necessary.
• Receive, document, and evaluate home visit requests per protocol; prepare summary sheets (note: home visits are pending confirmation).
• Inform patients about fees for private care and insurance-based services, process payments, and dispense receipts; adhere to established registration protocols for insurance patients.
• Regularly monitor emails and fax communications, sending correspondences as needed.
• Keep the reception area orderly and ensure informational leaflets are accessible to patients and visitors.
• Professionally manage incoming calls by redirecting or recording messages when appropriate.

Additional Details

• Work setting: Fully indoors.
• Schedule: 6 working days per week with 1 day off.
• Working hours: Daily 8 net hours with shift rotations and a 1-hour rotation break to maintain continuous reception coverage.

Qualifications and Requirements

• Education: High school diploma required; university degree preferred.
• Experience: Minimum of 3 years in an equivalent role.
• Computer proficiency: Familiarity with office software.
• Languages: Fluency in both spoken and written English and Arabic.

Additional Information

The outlined responsibilities are not exhaustive; management may assign additional tasks based on operational needs.