General Manager

Overview

The Address Collective is recruiting a General Manager to oversee The Address Sligo. This pivotal position entails full responsibility for daily hotel operations, managing staff, and maintaining excellent guest relations. Acting as the representative of the hotel and brand, the General Manager provides visionary leadership and strategic guidance to all departments to ensure outstanding service quality, operational efficiency, and guest satisfaction. Close collaboration with hotel ownership and key stakeholders is essential.

Key Responsibilities

• Manage the hotel operations following the defined organizational framework.
• Hold consistent meetings and briefing sessions with department heads.
• Guarantee compliance with all standards, policies, procedures, and service protocols.
• Lead and steer capital projects, service enhancements, and renovation efforts.
• Handle guest complaints efficiently to ensure swift and effective service recovery.
• Develop, present, and attain objectives set within the annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Drive hotel profitability while achieving or surpassing guest satisfaction benchmarks.
• Make informed strategic decisions benefitting the hotel and stakeholders.
• Establish short- and long-term strategic goals aligned with budgetary expectations.
• Identify and deploy cost reduction measures and operational process improvements.
• Analyze profit and loss reports to inform action plans.
• Review daily performance data to guide operational choices.
• Ensure departmental financial forecasts remain precise and on target monthly.
• Optimize room yield and revenue via innovative sales and yield management techniques.
• Deliver monthly financial reports to ownership and stakeholders.
• Engage in budgeting and financial planning activities.
• Coordinate procurement for supplies, equipment, and vendor services.
• Act as the ultimate authority in hiring key personnel.
• Collaborate closely with department heads to ensure smooth hotel operation.
• Mentor department leaders to encourage growth and professional development.
• Own and resolve guest-related issues to satisfaction.
• Provide steadfast leadership across all operational aspects.
• Lead business planning and promote operational excellence.
• Respond to audits and continuously drive process enhancements.
• Support corporate client relationships and assist sales efforts in client acquisition.
• Contribute to residential sales activities in high-potential markets.
• Ensure adherence to safety, legal, fire, and health regulations.

Candidate Profile and Requirements

The perfect candidate is a seasoned, capable, and hands-on hospitality professional with outstanding leadership and management skills. Flexibility to work during weekends, holidays, and evenings is mandatory.

Education: A university degree in Hotel Management or a related discipline. Experience with hotel startups, repositioning, or management demonstrating successful outcomes is highly valued. Proficiency in hotel management software systems is required.

Experience

• A minimum of 15 to 20 years in the hospitality industry, with significant experience in luxury and international contexts.
• At least 5 to 10 years in senior leadership, such as General Manager or Deputy General Manager roles, preferably within remote or destination properties.