General Manager

About the Company

Minor Hotels ranks among Australasia's top accommodation providers, overseeing more than 70 properties locally and a vast global network of 640 across over 66 countries. The group operates diverse brands such as Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli spanning Asia Pacific, the Middle East, Africa, Indian Ocean, Europe, and South America. Joining Minor offers limitless opportunities for career growth within a vibrant, global organization committed to employee development and outstanding workplace culture.

Position Overview

Oaks Queenstown Club Suites seeks a seasoned General Manager to spearhead the reopening of its flagship property following a substantial renovation. This role involves overseeing every facet of the relaunch, ensuring the property re-establishes its market position, fostering a high-achievement work environment, and delivering superlative guest experiences from the outset.

Key Responsibilities

• Oversee the seamless reopening and ongoing operations, maintaining superior presentation, service quality, and financial results.
• Direct daily functions across departments ensuring operational excellence.
• Formulate and execute strategic revenue and growth plans.
• Lead, mentor, and manage heads of Food & Beverage, Housekeeping, and Front Office departments.
• Cultivate partnerships with stakeholders including Body Corporate, Strata Managers, and local businesses.
• Ensure strict adherence to health, safety, licensing, and caretaking regulations.
• Identify operational enhancement opportunities and implement strategic improvements.
• Motivate and manage staff to uphold a culture of high performance and engagement.

Qualifications & Experience

• Proven leadership experience as a General Manager or senior operations executive within hotels, resorts, or serviced apartments.
• Prior success managing hotel openings, major refurbishments, or transformative projects highly desirable.
• Understanding of Body Corporate and strata management requirements is advantageous.
• Relevant tertiary qualifications in Hospitality or Business Management.
• Strong commercial and financial skills, including budgeting, forecasting, and revenue management.
• Excellent communication abilities and stakeholder relationship management.
• Committed guest-centric approach with high energy, professionalism, and leadership passion.

Additional Details

• Preferred start date: October 2026.
• Applicants must have working rights in New Zealand.

Employee Benefits

• Opportunities for career advancement through various learning and development initiatives.
• Discounts of 50% for employees and 20% for friends and family at Minor Hotels in Australasia.
• Global accommodation discounts across the company’s international brands.
• Retail rewards including cashback and discounts at over 400 retailers in Australia and New Zealand.
• Discounted entertainment and activities experiences.
• Exclusive health insurance programs and workplace banking benefits.
• Generous leave options including parental and birthday leave.
• Wellness support including Employee Assistance Programs.