Front Office Agent (m/w/d)

About the Company and Location

The H+ Hotel Willingen, part of the Revo Hospitality Group, is a contemporary 3-star hotel located at Am Schneppelnberg 9-13 in 34508 Willingen, Hesse, Germany. Nestled among the mountains of Sauerland and close to the town center, the hotel offers a workplace in a region famous for its natural beauty, winter sports, and relaxation culture.

Employees here assist vacationers, leisure seekers, and groups who appreciate a natural setting, modern amenities, and personalized hospitality. The services cover reception, breakfast service, housekeeping, and culinary areas. The team ensures professionalism, warmth, and dependability so that every stay is pleasant and restful.

The culinary offerings include a diverse breakfast buffet and an in-house restaurant featuring regional and international cuisine. In addition, a bar provides an inviting space for guests to unwind in the evening.

As part of the Revo Hospitality Group, this hotel combines the nature-oriented charm of the Sauerland area with a modern work environment, fostering daily service quality, teamwork, and welcoming spirit.

Position Overview and Start Date

We invite you to join as a Front Office Agent (m/w/d) at H+ Hotel Willingen. The employment is full-time and permanent (unbefristet), with the planned start date of June 1, 2026. The workplace is in Willingen.

Key Responsibilities

• Warmly welcome and attend to guests as the primary contact at the reception desk.
• Ensure smooth operation from guest check-in to check-out processes.
• Communicate and collaborate with all hotel departments to provide optimal guest care.
• Take charge of cash handling and accurate accounting at the front office.
• Attend to individual guest requests with dedication, attention, and a strong service orientation.

Candidate Profile

• Completed training in hospitality or relevant initial work experience as a career changer with enthusiasm for guest services.
• High level of service-mindedness and ability to make guests feel genuinely welcome.
• Proficiency in English both written and spoken to manage daily interaction with international visitors.
• Good organizational skills and capacity to multitask effectively, even under pressure.

Employee Benefits

• Permanent contract providing job security and long-term planning from the outset.
• Vacation entitlement increases with the length of service, rewarding employee commitment.
• An additional day off during the employee's birthday month.
• Ongoing professional and personal development opportunities through the in-house academy.
• Attractive discounts extended to employees' family and friends across all group hotels.
• Commuting allowance to support daily travel costs.
• Exclusive discounts in areas such as fashion, technology, and events through partner collaborations.

Contact Information

For inquiries, reach out to Nadine Gaertig, Front Office Manager, at H+ Hotel Willingen, Am Schneppelnberg 9-13, 34508 Willingen.