Front of House Administrator

About Best Practice Group

Best Practice Group specializes in delivering exceptional leadership development programs and consulting services for accountants and financial advisors. Their mission is to empower business owners to transition from their current position to their desired business goals through education and hands-on implementation strategies. Operating globally, the organization is driven by core values such as integrity, passion, accountability, communication, commercial thinking, fun, community, and contribution.

Role Overview

The Front of House Administrator role is a full-time, on-site position based in Adelaide, South Australia. The individual will manage reception responsibilities including welcoming visitors, handling incoming calls, and responding promptly to general inquiries, ensuring a professional and friendly interaction at all times.

Key Duties

• Manage the reception area by greeting visitors warmly and directing them as appropriate.
• Answer and route phone calls efficiently, maintaining professional phone etiquette.
• Process incoming and outgoing mail and manage office supplies inventory.
• Organize appointment and meeting scheduling coordinating with relevant team members.
• Support administrative tasks including accurate record keeping, data entry, filing, and document preparation.
• Assist with the organization of internal events or training sessions as required to support the team.
• Foster a positive office atmosphere through consistent high-quality client service and communication.

Required Skills and Experience

• Proven competency in receptionist duties, including managing multi-line phone systems and attending to visitors.
• Strong clerical capabilities involving filing, data entry, mail handling, and managing office resources.
• Effective verbal and written communication skills with professionalism and confidence interacting with clients and colleagues.
• Demonstrated customer service skills, with a professional demeanor, empathy, and a problem-solving mindset.
• Proficiency in common office software such as Microsoft Office Suite or Google Workspace and general basic IT literacy.
• Organizational skills with meticulous attention to detail and ability to multitask in a dynamic environment.
• Reliable presence on-site in Adelaide with punctuality and a cooperative team mindset.
• Previous experience in administrative or reception roles preferred; business administration or office support certifications are considered advantageous.