Front Desk Officer

About Al Manzil Residence & Suites Doha

Located in the Bin Omran area of Doha, Al Manzil Residence & Suites offers luxurious accommodations favored by families and business travelers. The property includes 86 elegantly furnished one- and two-bedroom apartments and suites, finished with premium materials. Guests enjoy modern conveniences such as high-speed internet, satellite TV, air conditioning, and comfortable bedding. The residence provides access to a well-equipped gym and nearby retail shops, making it ideal for both short and extended stays. The establishment strives to deliver a homely atmosphere combined with outstanding service in the heart of Doha.

Role Overview

The Front Desk Officer works on-site, full time, playing a vital part at Al Manzil Residence & Suites. Responsibilities include welcoming guests, managing check-ins and check-outs, overseeing reservations and room allocation, and efficiently managing daily communications via phone and email. The role requires coordinating with housekeeping and maintenance teams, processing payments, maintaining accurate guest records, and addressing guest concerns professionally. Additionally, this position ensures the reception area is tidy and organized and consistently upholds front office standards while working collaboratively to facilitate a seamless guest experience.

Qualifications and Skills

• Strong interpersonal and customer service skills for effective guest and team interaction.
• Experience handling receptionist tasks such as managing check-ins/check-outs, reservations, and guest correspondence.
• Proficiency with office equipment including telephones, printers, computers, and reservation software.
• Administrative capabilities in record maintenance, data entry, and basic document handling.
• Background in hospitality or front office operations is advantageous.
• Good command of English is required; additional languages, including Arabic, are a plus.
• Basic math skills to handle payment transactions accurately.
• Willingness to work shifts, including weekends and public holidays.