Food and Beverage Supervisor

About the Role

We are seeking a Food and Beverage Supervisor to manage the daily functions of the Food & Beverage outlets at Society Sport Center, Qatar. This includes overseeing the Grab & Go food counter and Coffee Barista station to ensure seamless service delivery, high standards of quality, and exceptional customer satisfaction. The role also involves leading the F&B team, managing costs, and upholding hygiene and safety regulations in compliance with Qatar’s standards.

Key Responsibilities

• Manage and operate the Grab & Go food counter alongside the Coffee Barista station.
• Monitor food preparation, beverage quality, and product presentation across all outlets.
• Maintain consistent stock availability for Grab & Go products including snacks, juices, and coffee.
• Ensure adherence to food safety, hygiene protocols, and local health regulations.
• Serve as Barista when required, delivering high-quality coffee and beverages.
• Deliver outstanding customer service and handle customer concerns effectively.
• Promote new offerings, combo deals, and special promotions to boost guest engagement and sales.
• Train and supervise staff on Grab & Go operations and Barista service standards.
• Organize staff schedules, ensuring appropriate coverage during busy periods.
• Motivate team members to maintain efficient service, cleanliness, and customer satisfaction.
• Oversee financial aspects including sales monitoring, waste reduction, and profitability of operations.
• Track inventory levels for food, beverages, coffee beans, and related consumables.
• Compile daily and weekly reports on sales and stock usage for management review.
• Maintain thorough records of inventory, wastage, and staff performance.
• Ensure compliance with HACCP standards and Qatar food and beverage regulations.
• Report operational updates and improvement recommendations to the Operations Manager.

Requirements

• Diploma or Bachelor’s degree in Hospitality, Food & Beverage Management, or a closely related discipline.
• Between 3 to 5 years of experience in food and beverage supervision, including practical expertise with Barista duties and Grab & Go food operations.
• Proficient knowledge of coffee brewing techniques, specialty coffee equipment, and beverage preparation methods.
• Demonstrable leadership capabilities and experience managing teams.
• Strong customer service orientation and excellent communication skills.
• Awareness and application of HACCP guidelines and Qatar health and safety regulations.
• Competent in using Microsoft Office applications and POS systems.
• Fluent in English; knowledge of Arabic is considered advantageous.

Competencies

• Expertise in coffee making and managing Grab & Go service operations.
• Effective communication and customer service skills.
• Leadership and staff supervision acumen.
• Ability to resolve problems swiftly and make decisions quickly.
• Financial understanding related to stock and sales management.