Field Monitoring Installation Officer

About the Role

Join a reputable company offering the security that comes with being part of a large organization and the meaningful impact of working closely with a supportive, tight-knit team. Become a key member of the Electronic Monitoring service, which utilizes Radio Frequency technology to ensure compliance with court-imposed orders in Scotland by installing and monitoring tracking devices on individuals and their residences.

As the Electronic Monitoring Service Provider for Scotland, G4S installs monitoring equipment, oversees compliance, and reports any violations to the relevant judicial authorities.

Responsibilities

• Install, investigate, and deactivate electronic monitoring devices for clients, often within their homes.
• Operate mainly evening shifts from 5:00 PM to 12:30 AM, Tuesday through Saturday, to monitor clients during curfew periods.
• Provide advice and support to individuals during their curfew periods.
• Identify and report incidents or non-compliance to the appropriate agencies promptly.
• Ensure incident processing is completed within set service level agreements (SLAs).
• Escalate significant incidents to the Monitoring Centre following established protocols.
• Maintain excellent communication and relationships with internal teams and external customers while exemplifying professional and pro-social conduct.
• Document all client contacts meticulously.

Skills & Competencies

• Exhibit professional behavior and uphold company values and brand integrity.
• Deliver objectives effectively within a team environment.
• Offer outstanding customer service with adaptability to different communication styles.
• Manage time efficiently, prioritizing workload to meet deadlines.
• Remain calm, confident, and positive under pressure.
• Make informed decisions based on available facts and information.

Requirements

• Must be over 18 years old.
• Possess a full UK driving licence.
• Able to attain Disclosure Scotland vetting clearance prior to employment (provided at the company's expense).
• Residency within a reasonable commuting distance of the National Monitoring Centre in Baillieston, Scotland.
• Right to work in the UK; this role does not qualify for work visa sponsorship.

Employment Package

• Competitive salary of £14.72 per hour or approximately £26,860 annually based on 35 hours per week.
• Includes pension scheme, life assurance, 5.6 weeks paid holiday, and staff discounts via Perks at Work.
• Free on-site parking available.
• Use of company pool car, fuel card, mobile phone, and tablet during shifts.
• Opportunities for career progression and professional development, including in customer service, compliance monitoring, training, and logistics support.

Additional Information

The contract covers all of Scotland including the islands, though work is primarily focused in the central belt, with occasional travel required to other areas accessible during shift hours. The recruitment process involves online applications, telephone interviews, competency-based interviews, and vetting meetings before final offer and start date confirmation. Allied Universal is committed to safety and delivering integrated security services globally.