Expression of Interest for Case Manager - Workers Compensation

About Allianz

Allianz Australia is among the foremost global leaders in insurance and asset management, boasting a diverse workforce that mirrors the global community. We are deeply committed to our customers, attracting talented individuals who share our dedication to securing futures for customers, partners, and communities, ready to respond whenever needed.

Our workplace fosters inclusivity and belonging, emphasizing continuous learning, professional growth, and opportunities for global mobility. We invite you to contribute your ideas, gain inspiration, give back, and take pride in being part of an organisation addressing critical issues such as climate change, mental health, and overall wellbeing.

The Role

This is an expression of interest for potential upcoming vacancies in our Case Manager role within Workers Compensation.

The successful candidate will manage a portfolio of workers compensation claims, ensuring delivery of superior claims management services aimed at achieving effective return-to-work outcomes while complying with all service standards and regulation requirements.

Key Responsibilities

• Maintain customer service excellence by promptly addressing and resolving issues or complaints.
• Engage regularly with customers and stakeholders, keeping them involved in the claims process, updating them on developments, and clarifying their responsibilities.
• Proactively oversee claims by identifying challenges to return-to-work and applying strategies to overcome them.
• Ensure accurate and timely data entry to uphold data integrity.
• Contribute actively towards business goals and participate in departmental initiatives as needed.

Candidate Profile

• Demonstrates enthusiasm and dedication in delivering outstanding service and enhancing customer experiences.
• Effectively plans, organizes, and prioritizes tasks amidst competing demands and resources.
• Possesses strong conflict recognition and management skills, escalating when necessary in line with company procedures.
• Exhibits keen attention to detail, ensuring thoroughness and precision while swiftly identifying inconsistencies or errors.
• Communicates clearly and persuasively in both written and verbal forms.

Benefits and Work Culture

• Inclusive Environment: Work within a welcoming and supportive team focused on positive outcomes, encouraged to bring your true self to work every day.
• Work-Life Flexibility: Benefit from adaptable work arrangements and workplace modifications supporting your personal balance.
• Career Advancement: Access mentorship, broad development programs, global mobility, and a vast library of over 10,000 learning resources.
• Financial and Wellness Advantages: Gain discounts on Allianz offerings, retail, technology, and travel; participate in financial wellbeing programs and the Employee Share Purchase Plan, allowing you to own a stake in your employer.

Diversity and Inclusion Commitment

Allianz values individuality and inclusivity, fostering an equitable environment where people from all backgrounds and statuses are welcomed and appreciated for their unique talents and perspectives. We are dedicated to cultivating a workplace where every person can thrive and reach their full potential.

Accessibility and Support

If you need any assistance or accommodations to engage fully in the recruitment process, please contact us confidentially to discuss your needs.