Executive - Customer Care Non-Voice Back-End / Non Voice Transaction Processing Complex

Job Overview

We are seeking an Executive for Customer Care specializing in non-voice back-end and transaction processing tasks within the travel domain. The role requires familiarity with Global Distribution Systems (GDS), refund handling, fare pricing, and travel-related procedures to efficiently support client queries via email and maintain excellent customer relations.

Core Responsibilities

• Demonstrate practical experience working with any Global Distribution System (GDS).
• Handle refunds, fare calculations, and pricing inquiries accurately.
• Maintain relevant travel certifications necessary for the role.
• Possess knowledge of various fare and routing types used in travel bookings.
• Communicate effectively in written form to interact with clients and resolve their queries via email.
• Showcase strong geographical knowledge pertinent to travel destinations and routes.
• Maintain high standards of accuracy and productivity while showing a proactive willingness to learn new skills.
• Build and sustain strong working relationships with customers through professional communication.
• Engage actively in process improvement efforts and adapt flexibly in a fast-changing work environment.

Candidate Requirements

• Previous experience using Global Distribution Systems (GDS) is essential.
• Understanding of refunds, fare structures, and pricing models in travel services.
• Valid travel-related certification is required.
• Fluency in internal communication and client correspondence through email.
• Good knowledge of travel geography.

Work Environment & Culture

The role is located onsite in Gurugram, Haryana, and requires readiness to adapt to evolving business processes alongside other team members.