E-Commerce Fulfillment Manager

Overview

Happy Global Inc. is looking for a seasoned E-Commerce Fulfillment Manager experienced in Third-Party Logistics (3PL) to lead and supervise the entire fulfillment process at our warehouse facilities. This position emphasizes managing on-site operations, including warehouse management, delivery coordination, and last-mile logistics rather than customer service or simple coordination tasks.

Key Responsibilities

• Direct and mentor the fulfillment team to ensure efficient daily warehouse functions, timely order processing, and reliable delivery execution.
• Manage end-to-end e-commerce fulfillment workflows, encompassing outbound logistics, distribution strategies, last-mile delivery, and punctual order fulfillment.
• Plan and refine warehouse layout and slotting arrangements to maximize operational productivity and streamline inbound/outbound processes.
• Oversee comprehensive inventory management with real-time monitoring to maintain stock accuracy and steady turnover rates.
• Build and nurture partnerships with all logistics carriers, including small parcel couriers and trucking companies, ensuring active communication, performance assessment, and operational synergy.
• Track key performance indicators related to fulfillment, implement process optimizations to enhance delivery effectiveness, and maintain high-quality service standards.
• Address operational and delivery challenges promptly and introduce continuous improvement initiatives.
• Ensure compliance with local logistics regulations and internal standard operating procedures, fostering a standardized and efficient team environment.

Required Qualifications

• Demonstrated experience in the 3PL sector with direct involvement in warehouse operations, order fulfillment, and managing physical deliveries.
• Proven leadership in independently managing fulfillment teams; experience limited to coordination or customer service roles is insufficient.
• Expertise in collaborating with small parcel courier and trucking service providers.
• Skilled in warehouse slotting and layout design, managing inbound and outbound processes, and dynamic inventory oversight.
• Familiarity with the logistics ecosystem specific to US e-commerce, including last-mile delivery and distribution models.
• Willingness to travel regularly, approximately 50% of the time, between Los Angeles and Dallas.
• Strong analytical and problem-solving abilities coupled with excellent communication and cross-functional coordination skills.
• Proficient English language skills suitable for business and logistics communication.