Duty Manager

Job Summary

We are seeking a Duty Manager to oversee day-to-day store operations, ensuring smooth functioning and adherence to company procedures. This role involves driving excellent customer engagement, managing inventory and stock control, supervising the store team, and maintaining high operational standards.

Key Responsibilities

• Ensure the store opens on schedule and operations run smoothly in compliance with all SOPs and hygiene protocols.
• Promote outstanding customer service to increase loyalty and improve in-store engagement.
• Efficiently handle inventory management tasks including stock availability, recording damages, managing expiry dates, controlling shrinkage, and overseeing cash transactions.
• Implement planogram layouts properly while maintaining optimal space utilization and store appearance.
• Lead, mentor, and oversee store staff to boost productivity and meet operational goals.
• Monitor daily input/output data and take corrective measures as necessary to maintain standards.
• Safeguard store assets by enforcing loss prevention measures and strong process controls.
• Engage regularly with customers to assess their needs and relay feedback regarding product assortment, availability, and pricing.

Preferred Qualifications

• Prior experience in retail store operations is essential.
• Experience specifically in Food and FMCG retail sectors is considered a strong advantage.