Dispatch Database Officer

About Qantas

Established in 1920 in Queensland's outback, Qantas has become Australia's largest airline operating regional, domestic, and international flights across its Qantas and Jetstar brands. In addition to passenger services, it includes various subsidiaries supporting group-wide operations.

Role Overview

The Dispatch Database Officer, also known as Dispatch Aeronautical Information Officer, will serve in a permanent full-time 24/7 shift work schedule at Mascot, Sydney. The main responsibility involves overseeing and maintaining the Flight Planning Navigation Database and related applications to ensure smooth flight operations.

Key Responsibilities

• Monitor and update the Navigation Database and Flight Planning systems continuously.
• Deliver operational support encompassing pre-flight planning, in-flight communication, re-planning, system maintenance, and backup functionalities across Qantas’ domestic and international network.
• Analyze aeronautical data from NOTAMs and AIPs to implement immediate updates to the flight planning database.
• Identify, assess, and enforce flight planning system restrictions while communicating necessary changes to stakeholders.
• Maintain and update aircraft data critical for flight planning accuracy.
• Collaborate with various business units to support activities such as charter flights and new sector configurations.
• Assist in managing disruptions caused by factors like volcanic eruptions and airspace closures by creating temporary routing and sharing vital information with key teams.
• Apply Flight Dispatch and Qantas Fuel policies to help generate optimal flight plans.
• Maintain expertise in aviation regulations, company policies, and procedures; proactively identify error patterns, recurrent problems, and recommend process enhancements with follow-up actions.
• Work on a rotating 7-day roster schedule.

Required Skills & Experience

• Strong initiative, attention to detail, and a commitment to customer service excellence.
• Capable of working independently and collaboratively within operational teams.
• Excellent analytical thinking, problem-solving, and decision-making under time-sensitive, high-pressure situations.
• Highly organized with the ability to prioritize multiple competing tasks to meet deadlines.
• Demonstrated leadership skills to guide, motivate, and support team members in achieving business goals.
• Effective written and verbal communication skills to interact clearly across organizational levels.
• Experience in operational environments relevant to aviation or flight dispatch.
• Understanding of the aviation industry including airport infrastructure, airspace arrangements, and navigation practices.
• Ability to interpret aeronautical information such as NOTAMs and AIP supplements and understand their operational impacts.

Work Environment & Culture

Qantas fosters a culture of resilience, innovation, and continuous development. Employees are encouraged to pursue personal growth, handle impactful projects, and develop their careers within a supportive environment that values diversity and inclusion. The company is committed to equal opportunity employment and provides accommodations during recruitment to demonstrate capability.

Additional Information

• Position requires adherence to a rotating 7-day shift roster.
• Applications close on July 17, 2026.