Director of Operations

About the Role

The Director of Operations at Astral Health & Beauty is a vital executive team member charged with steering the company's comprehensive operational strategy. This includes managing order fulfillment, inventory, logistics, distribution, quality assurance, and partnerships with third-party logistics providers. The role aims to champion operational excellence, reinforce scalable workflows, elevate cost effectiveness, and support expansion across multiple channels such as direct-to-consumer, retail, e-commerce, international markets, and B2B segments. Reporting to the CEO, the Director combines strategic oversight with practical operational management and a commitment to continuous improvement to ensure precise, efficient product delivery that meets stringent quality standards.

Key Responsibilities

• Collaborate with the 3PL partner and internal departments to implement inventory management approaches that optimize stock levels, minimize holding costs, avoid shortages, and guarantee product freshness and availability.
• Supervise logistics operations involving 3PL warehousing, transportation, distribution, and fulfillment to guarantee punctual, accurate, and cost-efficient delivery to customers and retail partners.
• Source, assess, and deploy operational technologies such as ERP systems, EDI processes, and supply chain software to enhance visibility, accuracy, reporting, and operational efficiency.
• Set, oversee, and uphold quality standards across the supply chain, working with cross-functional teams to protect product integrity and operational consistency.
• Implement quality control processes ensuring compliance with industry regulations, client specifications, and internal standards.
• Manage sales order operations, ensuring timely and accurate fulfillment across diverse order types (DTC, B2B, international, retail, drop ship).
• Oversee EDI process management, including onboarding new trading partners, transaction monitoring, troubleshooting, and order accuracy improvement.
• Coordinate with 3PL and operations teams to analyze retailer and e-tailer chargebacks, identify underlying issues, and execute corrective strategies to minimize future deductions.
• Seek and drive process optimization, automation, standardization, and efficiency enhancements within operations and the supply chain.
• Oversee operational budgets, monitor KPIs, identify cost-saving opportunities, and optimize resource allocation while preserving service quality and standards.
• Lead and cultivate a high-performing operations team, promoting collaboration, accountability, operational rigor, innovation, and continuous growth.

Qualifications and Experience

• Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or a closely related discipline is mandatory; an advanced degree is preferred.
• 8 to 10+ years of progressively responsible roles in operations, supply chain, logistics, order management, or distribution within sectors such as health and beauty, consumer goods, retail, or e-commerce.
• Proven track record in leadership roles driving supply chain optimization, enhanced service levels, cost reduction, and scalable process implementation to fuel growth.
• Strong skills in negotiation, vendor relations, 3PL management, and stakeholder partnerships.
• Deep understanding of demand planning, inventory control, logistics, and distribution strategies.
• Proficient with ERP platforms, EDI systems, warehouse management software, reporting tools, and supply chain technologies.
• Excellent analytical, problem-solving, communication, project leadership, and strategic decision-making capabilities.

Desired Competencies

• A proactive, versatile leadership style adept at balancing strategic planning with hands-on operational execution.
• An unwavering commitment to continuous improvement, process simplification, and achieving measurable operational outcomes.
• Strong business insight and data-driven decision aptitude, utilizing KPIs, reports, and financial data to steer priorities.
• Capability to foster robust relationships across internal teams, 3PL providers, vendors, retailers, and cross-functional stakeholders.
• A collaborative and solution-focused mindset with the confidence to lead change, resolve complex challenges, and support a dynamic, expanding beauty enterprise.

Why Work at Astral Health & Beauty

• Opportunity to lead within a thriving multi-brand beauty group known for high-quality, innovative, and ingredient-focused brands.
• Visibility in shaping operational strategies, bolstering scalable processes, and facilitating ongoing business expansion.
• Collaborate with executive leadership and various teams to enhance service, customer experience, quality, and cost efficiency.
• Make a significant impact in a fast-moving environment that values innovation, accountability, and continuous progress.
• Support brands dedicated to cruelty-free beauty, outstanding product quality, and global market relevance.

Company Overview

Astral Health & Beauty, headquartered in Atlanta, Georgia since 1998, is recognized as a pioneer in natural and plant-based skincare and cosmetics. Managing a portfolio of four distinct cruelty-free brands—Aloette, COSMEDIX, PÜR, and butter LONDON—the company delivers innovative, ingredient-driven beauty solutions that emphasize clean beauty, inclusivity, and global consumer needs. Their success stems from an entrepreneurial spirit, passion, and a consistent focus on customer-centric innovation.