- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 3 settimane fa
- Modalità di lavoro
- In ufficio
- Istruzione
- Diploma di scuola superiore o equivalente
- Requisiti di ammissibilità
- Candidates who can work full-time on-site in the Greater Patna Area and are open to rotational shifts if needed can apply. Applicants should have at least a high school diploma or equivalent; a diploma or degree in any discipline is an added advantage. Freshers may apply, and prior telecalling or c…
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Descrizione del lavoro
Company Overview
NEXT BEAST develops comfort-focused products and services designed to suit individual style preferences. The brand places equal importance on practicality and visual appeal, aiming to create experiences that feel both useful and aesthetically refined. Team members are expected to share ideas that help strengthen customer satisfaction and support the company’s broader vision of comfort and style.
Role Overview
This is a full-time, on-site Telecaller Customer Support Executive position in the Greater Patna Area. The role centers on customer calling, answering queries, sharing information about products, services, and offers, and keeping customer records updated with accuracy.
Key Duties
- Make outbound calls and receive incoming calls from customers.
- Respond to questions and explain product, service, and offer details clearly.
- Address customer concerns and log call information properly.
- Maintain accurate customer data in the system.
- Follow prescribed communication scripts where needed and uphold call quality standards.
- Pass complex matters to the relevant team for further action.
- Work with internal teams to help resolve customer issues quickly.
- Share feedback that can improve customer support processes.
Requirements
- Strong verbal communication and attentive listening skills, with the ability to speak clearly and professionally in Hindi and/or English.
- Capability to manage customer service conversations, objections, complaints, and pressure calmly.
- Comfort with basic computer work, including data entry, CRM tools, or call handling software.
- Good time management and organization to handle high call volumes and timely follow-ups.
- Previous exposure to telecalling, customer support, or call center work is helpful but not essential.
- Minimum education of a high school diploma or equivalent; a diploma or degree in any field is an added advantage.
- Readiness to work from the Greater Patna Area and adjust to rotational shifts if needed.
- A respectful, professional, and inclusive manner with customers and colleagues from varied backgrounds.
Additional Information
This is an on-site role. No stipend or salary amount was provided in the source.