Customer Supply Chain Manager

About Flamingo and Mammoth Brands

Flamingo is an acclaimed brand specializing in body, hair, and care products, offering high-performance, thoughtfully crafted items at affordable prices. Established in 2018, Flamingo has become the third largest women's shave brand in the U.S., expanding its product lineup to include razors, face and body wax steps, shave gels, and body lotions. The brand has gained recognition in prominent publications such as Vogue and Allure and has received notable beauty awards. Committed to empowering women, Flamingo partners with nonprofits supporting mental health and wellbeing, having connected over 200,000 individuals to related resources.

Flamingo operates under Mammoth Brands, a modern CPG enterprise that includes several leading brands. Mammoth Brands fosters an entrepreneurial culture dedicated to creating products and experiences that improve lives and challenge industry norms, also contributing over $20 million to nonprofit initiatives.

Role Overview

The Customer Supply Chain Manager is a pivotal member within the Retail team and the broader Supply Chain organization. This role is responsible for managing retail or digital channel operations end-to-end, including forecasting, replenishment, inventory management, in-store processes, and chargeback resolution. The manager ensures product availability and seamless execution for Flamingo and Harry's brands by collaborating across multiple departments and external partners.

Key Responsibilities

• Collaborate with sales, demand and supply planning, and inventory management teams to lead forecasting and replenishment activities.
• Act as the primary expert for retail operations in assigned channels, covering fulfillment, warehousing, transportation, display execution, contracts, allowances, and chargebacks.
• Oversee retail operations based on best practices and data analysis, optimizing return on retail investments.
• Manage third-party brokers to align channel execution with customer requirements.
• Develop detailed reporting and scorecards linked to operational success and key performance indicators.
• Identify operational gaps and devise strategic roadmaps with internal teams and external partners.
• Lead integrated business planning efforts to provide accurate sales forecasts and adapt to business changes.
• Support strategic company goals by translating them into actionable operational plans and leading their execution.
• Own distribution logistics for the channel, ensuring timely fulfillment, sales order accuracy, and continuous improvements through insights and analysis.
• Conduct weekly inventory replenishment reviews to maintain appropriate stock levels through all sales periods.
• Engage regularly with buying teams to maintain healthy warehouse inventories.
• Manage retailer forecasting processes including supply plans, in-stock management, event planning, item lifecycle, waste reduction, and analytics.
• Drive store operational process enhancements in partnership with store operations teams.
• Build and sustain relationships with both internal and external stakeholders to streamline supply and demand efficiency.
• Champion continuous improvement initiatives based on channel-specific challenges and opportunities.
• Lead and participate in cross-functional projects aligned with channel objectives, providing relevant context and expertise.

Candidate Profile

• 3 to 5 years of professional experience in retail operations, supply chain management, retail sales, or related customer supply chain roles.
• Detail-focused with excellent collaborative and relationship-building capabilities across diverse teams and partners.
• In-depth understanding of supply chain processes including forecasting, replenishment, financial planning, store operations, inventory, order management, and distribution logistics.
• Strong project management aptitude with effective organizational and communication skills; proactive in initiating projects and leading teams including third-party vendors.
• Proficient in Excel and artificial intelligence tools to extract, prioritize, and communicate operational insights from data.

Team and Reporting

• Reports directly to the Manager of Customer Supply Chain.
• Works within the Customer Supply Chain team and crosses functions with Commercial, Demand Planning, Operations, and Finance teams.

Benefits & Work Environment

• Comprehensive medical, dental, and vision insurance coverage.
• 401k retirement plan with employer match.
• Equity participation in Mammoth Brands.
• Flexibility in time off and working hours.
• Learning and development stipend provided.
• Progressive sabbatical leave (4 weeks after 5 years, 6 weeks after 10 years, 8 weeks after 15 years).
• Generous parental leave covering 20 weeks for birth parents and 16 weeks for other paths to parenthood.
• Engaging in-person and virtual social events, including rooftop gatherings and team-building activities.
• Free products from the company’s portfolio of brands.

Mammoth Brands’ office operates in Soho with an in-office schedule of Tuesday through Thursday. Amenities include weekly bagels, catered lunches, and fully stocked kitchens. The company culture is defined by inclusiveness, challenge-driven work, and supportive environments.

Equal Opportunity & Inclusion

Mammoth Brands is an Equal Opportunity Employer dedicated to fostering diversity, equity, and inclusion. Employment decisions are made without regard to legally protected characteristics. The company actively supports inclusive hiring practices and accommodates visa sponsorship requirements through coordination with immigration counsel.