Customer Success Specialist

About SignalPET

SignalPET is using artificial intelligence to modernize veterinary care. Its cloud-based AI tools are designed to help veterinary professionals diagnose cases more accurately and with greater efficiency, improving outcomes for animals and supporting veterinary teams across the globe.

Role Overview

The Customer Success Specialist will be the main contact for a group of veterinary customers, guiding them through every stage of their relationship with SignalPET. The role includes onboarding new clients, increasing product usage, strengthening customer relationships, supporting renewals, and spotting opportunities to expand accounts.

This position suits someone who is proactive, relationship-oriented, highly organized, and comfortable in a busy SaaS setting where customer satisfaction is the top priority.

Key Responsibilities

You will manage customer accounts, support adoption of the platform, handle retention efforts, and work across teams to make sure customers get value from the product. The role also involves keeping records current in the CRM and sharing customer insights with internal teams.

Customer Success and Relationship Management

• Oversee a portfolio of customer accounts and develop durable, trusted partnerships.
• Run regular check-ins and business review discussions with customers.
• Learn each customer’s workflow, priorities, and business goals.
• Represent the customer’s voice within SignalPET.
• Ensure every interaction delivers a strong customer experience.

Onboarding and Product Adoption

• Support customers through a smooth and effective onboarding process.
• Deliver product walkthroughs and user training sessions.
• Help customers adopt new features and updated workflows successfully.
• Track engagement levels and actively encourage deeper product use.
• Share practical guidance and best practices that help customers succeed.

Retention and Account Health

• Monitor customer health indicators and spot accounts that may be at risk.
• Address concerns early before they affect satisfaction.
• Work with internal teams to resolve issues efficiently.
• Contribute to renewal success by maintaining strong customer relationships.

Growth and Expansion

• Identify upsell and cross-sell opportunities for additional SignalPET products and services.
• Support product upgrades and migration projects for customers.
• Work with the Sales team to hand off qualified expansion opportunities.

Collaboration and Administration

• Keep customer information accurate and up to date in the CRM.
• Record customer conversations and follow-up actions clearly.
• Share customer feedback with Product, Marketing, and Leadership teams.
• Partner with Sales, Technical Support, Veterinary Services, and Product teams to drive customer success.

Location

This position is based in the Dallas office and is not negotiable.

Required Qualifications

Applicants should bring at least 2 years of experience in Customer Success, Account Management, Customer Support, or another customer-facing SaaS role. Strong communication, relationship-building, organization, time management, problem-solving, and critical-thinking skills are essential, along with a self-driven and proactive work style. Experience with CRM tools such as HubSpot or Salesforce is also required.

Preferred Background

Helpful experience includes work in SaaS or subscription software, as well as exposure to veterinary, healthcare, or MedTech environments. Familiarity with software implementation, customer onboarding, customer success metrics, and account health monitoring will be an advantage.

What Success Looks Like

Success in this role means consistently creating a standout customer experience, building long-term trust, improving engagement and product adoption, supporting renewals, identifying growth opportunities, maintaining clean CRM records, and collaborating effectively across departments while continually improving the customer journey.

Why Join SignalPET

• Be part of one of the fastest-growing organizations in veterinary artificial intelligence.
• Join a team focused on improving animal healthcare through innovation.
• Contribute to meaningful impact for veterinary practices worldwide.
• Receive competitive compensation and benefits.
• Grow your career within a rapidly expanding global company.
• Work in a collaborative, supportive, mission-led culture.