Customer Success Manager

About Aunetic Group

Become part of Aunetic's journey to revolutionize Audit Technology. As a leading software provider in Europe with over two decades of experience and an international team of 100 experts, Aunetic supports organizations in enhancing Audit, Compliance, Tax, and Governance processes. With ambitious growth plans, especially across the DACH region, we are expanding our governance software offerings and market footprint.

Role Overview

We are seeking a Customer Success Manager who will act as a vital strategic partner to customers, ensuring they realize significant business value through our Audit Software Solutions. This role involves guiding clients through their entire lifecycle, fostering adoption, maintaining strong relationships, and spotting potential for sustained growth.

Key Responsibilities

• Lead onboarding and promote solution adoption to help customers gain lasting benefits.
• Establish and nurture relationships with major stakeholders, serving as a trusted advisor.
• Create and implement customer success strategies aligned with clients' business goals.
• Identify potential risks early, minimize churn, and encourage ongoing customer engagement and loyalty.
• Spot and pursue upselling and cross-selling avenues that offer mutual value and spur company growth.
• Oversee customer contracts, manage renewal processes, and support sustainable revenue development.
• Collect customer feedback and partner closely with Product, Consulting, and Sales teams to enhance our offerings.
• Track customer health metrics, satisfaction, and adoption rates to guarantee ongoing success.
• Develop in-depth expertise in Internal Audit and stay informed on emerging industry trends.
• Represent Aunetic as a domain expert by sharing insights through webinars, presentations, articles, and at Internal Audit conferences.

Candidate Profile

• Excellent at building strong relationships with a proactive, solution-driven approach.
• Experience in Customer Success, SaaS, Account Management, Consulting, or comparable customer-oriented roles.
• Skilled in promoting product adoption, retention, and ensuring high customer satisfaction.
• Effective in stakeholder management, communication, and public speaking.
• Organized, proactive, and focused on solutions in daily work.
• Fluent in German and English, both verbally and in writing.
• Interest in technology and dedication to customer satisfaction.
• Prior involvement in Internal Audit or related fields is strongly preferred.

What We Offer

• Supportive international team culture that values collaboration and diverse perspectives.
• High autonomy with flexible work options allowing you to shape your role and impact.
• Opportunities for growth through coaching, training, and exposure to commercial and go-to-market strategies.
• Direct influence on product positioning and market expansion in the DACH region.
• Flexible and remote work arrangements prioritized by outcome-based performance.
• Commitment to sustainable performance including flexible hours, over 30 days annual leave, and a wellbeing-focused culture.
• Valuable perks such as gym memberships, bike leasing, employee discounts, team events, and continuous development opportunities.

Additional Information

This role is based in Germany and is fully remote, offering flexibility and the promise of meaningful contribution to a growing company in audit technology innovation.