- Esperienza
- 2+ anni
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 16 ore fa
- Modalità di lavoro
- In ufficio
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About eSkill
eSkill specializes in computer software aimed at enhancing hiring processes by offering customizable skills testing and pre-employment assessments. The platform supports hiring teams in more accurately evaluating candidates to ensure consistency and confidence in recruitment.
Role Overview
The Customer Success Manager will be essential in ensuring clients derive continuous value from the platform while cultivating lasting partnerships. The position focuses on fostering customer growth, improving retention rates, and enhancing overall satisfaction through collaboration with various internal departments.
Responsibilities
- Identify opportunities for upselling, account expansion, and contract renewals by analyzing usage trends and maintaining strong customer relationships.
- Oversee a set of customer accounts to promote platform adoption and secure ongoing retention.
- Track customer health indicators and intervene proactively to reduce churn risks.
- Collaborate with sales, product development, and support teams to address customer issues effectively.
- Organize communications and outreach initiatives aimed at customer success, including expansion and retention strategies.
- Guide customers through all stages of the SaaS lifecycle, from initial adoption and value delivery through to contract renewals and growth opportunities.
Requirements
- Minimum of two years’ experience in customer success or account management within a B2B SaaS environment.
- Demonstrated success managing contract renewals, retention tactics, and expansion plans across client portfolios.
- Competency with Microsoft Office applications.
- Eligibility to work in the United States.
- Excellent verbal and written communication skills.
- Strong organizational abilities.
- Preferred qualifications include familiarity with Salesforce, customer success platforms, HubSpot, and HR technology solutions.
Benefits
- 401k plan with company matching contributions.
- Comprehensive health, dental, and vision insurance.
- Paid holidays and vacation time.
- Work is performed onsite at the company headquarters located in downtown San Antonio, Texas.