- Esperienza
- 5+ anni
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 2 messaggi fa
- Modalità di lavoro
- Lavoro da casa
- Requisiti di ammissibilità
- Experienced professionals with a background in customer success, account management, or drone operations can apply. Candidates with exposure to mining, utilities, agriculture, drones, or field services will be especially well suited.
- Riprendere
- È necessario candidarsi
Descrizione del lavoro
About Sphere
Sphere Drones supports some of Australia’s biggest operators in mining, utilities, energy, ports, and agriculture as they run autonomous drone programs at scale. The business combines its Hub systems, the Curo software platform, and a Remote Operations Centre that plans and completes missions across Australia every day.
Customers rely on the data captured by Sphere to make important operational decisions, and the commercial team is expanding to keep up with demand.
Role overview
This position is responsible for managing a varied account portfolio and taking ownership of each account from a commercial standpoint, including account health, renewals, and growth. You will follow a consistent onboarding approach, closely monitor usage and engagement signals across your accounts, and move renewal and expansion discussions forward.
Key responsibilities
You will lead onboarding for new customers using a structured, scalable method with clear milestones for success. You will also monitor portfolio health through proactive outreach, review utilisation trends, and intervene early when accounts show signs of risk. In addition, you will handle renewal discussions independently across your portfolio and maintain accurate account records while representing the needs of the mid-market segment internally.
What you should bring
The role calls for at least 5 years of experience in Customer Success, Account Management, or drone operations. You should be comfortable managing many accounts at once, balancing competing priorities, and using commercial judgment in renewal and growth conversations. Strong CRM habits, clear and professional communication, and familiarity with mining, utilities, or agriculture will be valued. Exposure to drones or field services is also highly regarded.
Why join Sphere
This is a real opportunity to help shape how a growing commercial team operates. You will work with enterprise customers on operationally important work rather than proof-of-concept projects, and you will have direct access to leadership.
Additional information
The role is full-time and remote. No specific salary, stipend, start date, application deadline, or number of openings was stated.