Customer Success Development Representative

About Connecteam

Connecteam is a leading platform designed to help manage deskless teams effectively, trusted by more than 80,000 businesses globally. It is tailored for those managing shifts, jobs, and teams across various sites and stores where work happens beyond the traditional desk environment. Connecteam eliminates chaotic spreadsheets and disjointed communication by consolidating operations and team communications into one user-friendly application, covering hiring, scheduling, training, task management, and daily coordination. Backed by over $220 million in funding from reputable investors including Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly growing worldwide with a mission to empower frontline teams to work smarter and stay connected.

Role Overview

As a Customer Success Development Representative at Connecteam, you will serve as a vital link for new paying customers post-purchase. Your primary task is to engage these customers promptly to facilitate their initial onboarding session with our Customer Success onboarding specialists, ensuring they start on the right foot and understand the platform’s value to foster long-term success.

Key Responsibilities

• Actively contact new paying customers through phone calls, emails, and text messages to book their introductory onboarding sessions.
• Maintain and update your customer pipeline meticulously using HubSpot CRM.
• Analyze customer profiles within HubSpot to gain insights into their business needs and customize each interaction accordingly.
• Schedule onboarding appointments accurately, ensuring smooth transitions to the Customer Success onboarding team.
• Adhere to established outreach and call scripts while confidently addressing basic queries and overcoming objections.
• Collaborate closely with the onboarding team to exchange feedback, refine internal processes, and enhance customer handoff procedures.
• Drive increased customer engagement to maximize successful onboarding session attendance.

Candidate Profile

• A highly driven individual with a strong work ethic and eagerness to learn.
• Comfortable initiating and maintaining customer conversations via phone, establishing rapport effectively.
• Excellent communication skills with the ability to follow scripts while sounding conversational and confident.
• Capability to comprehend customer requirements and clearly articulate the benefits of onboarding in a friendly manner.
• Detail-oriented and organized, proficient in managing tasks and customer data within a CRM.
• Quick adaptability suited for working in a dynamic startup environment.
• Resilient and flexible in managing objections or unresponsive customers professionally.
• No previous experience in SaaS or sales is necessary; training will be provided.

Why Join Connecteam?

• We invest in our employees’ growth by continually nurturing and training our team members to enhance their skills and professional capabilities.
• Our mission is impactful, providing managers of diverse businesses with tools to efficiently operate and engage their deskless workforce through an affordable, effective solution.
• Our team is passionate about delivering results that advance the company and provide tangible value to customers.
• Connecteam fosters a fun and collaborative atmosphere with activities like weekly social hours and holiday celebrations, creating a welcoming family-like environment.
• We are dedicated to cultivating an inclusive, supportive workplace culture where everyone feels valued and encouraged.

Additional Information

Together at Connecteam, we are committed to shaping the future of work. Our comprehensive privacy policies are in place to protect all stakeholders.