Customer Success and Academic Support Specialist

Company Overview

SPRIX Gulf operates under SPRIX, an organization committed to delivering high-quality educational services tailored to individual learner needs. Their mission "Education Springs New Life" drives the creation of programs that promote lasting academic and personal development. The company partners with schools, educators, and families to foster effective teaching practices and a culture focused on continuous improvement.

Role Summary

Based in Riyadh, Saudi Arabia, the full-time Customer Success & Academic Support Specialist will lead efforts to help educational institutions adopt and maximize SPRIX's learning solutions. This role involves building enduring relationships with schools and educational stakeholders, conducting training sessions, monitoring engagement, analyzing student data, and providing actionable insights to enhance learning outcomes.

Key Responsibilities

• Manage onboarding and deployment of SPRIX educational products to schools and institutions.
• Conduct interactive training workshops and product demos for teachers, administrators, and partners.
• Deliver ongoing assistance to customers ensuring high satisfaction levels.
• Build and nurture long-term partnerships with educational clients and stakeholders.
• Evaluate student assessment data to pinpoint learning challenges and suggest improvements.
• Generate detailed reports on implementation progress, customer success metrics, and educational outcomes.
• Track key performance indicators and customer engagement throughout implementation.
• Collaborate with headquarters and internal teams to address concerns and enhance services based on client feedback.
• Maintain precise records of customer interactions and follow-up tasks.
• Represent SPRIX Gulf at conferences, educational events, and training activities.
• Travel within Saudi Arabia as necessary to fulfill job duties.

Qualifications and Skills

• Bachelor's degree or higher in Education, Educational Psychology, Business, or related disciplines.
• Professional experience in customer success, academic support, education technology, training, or program management preferred.
• Comprehensive knowledge of educational settings, teaching methods, and learner development.
• Experience supporting schools, educators, or institutional clients is advantageous.
• Fluency in both Arabic and English, with strong written and oral communication skills.
• Willingness to relocate to Riyadh, Saudi Arabia.
• Excellent presentation, facilitation, and training abilities.
• Strong analytical and critical thinking skills with problem-solving capability.
• Ability to analyze educational and assessment data and provide practical recommendations.
• Outstanding communication, customer service, and relationship management skills.
• Effective organizational and project management skills.
• Proficient with Microsoft Office Suite, Google Workspace, CRM platforms, and contemporary educational technologies.
• Cultural sensitivity and aptitude for collaborating with diverse education communities.
• Capacity to manage multiple customer accounts while maintaining thorough documentation and reporting.
• A strong passion for education, customer success, and advancing student achievement.

Benefits and Additional Information

• Competitive remuneration with a comprehensive benefits package.
• Visa sponsorship and assistance with relocation.
• Medical insurance coverage.
• Annual paid leave with an annual flight ticket provided.
• Opportunities for professional growth and ongoing learning.
• A role contributing to the expansion of a prominent Japanese education company’s presence in the Middle East, fostering meaningful educational impact.