Customer Solution Associate

About the Role

We are hiring a Customer Solution Associate responsible for implementing, configuring, training, and delivering solutions using Tally software. You will engage with clients to understand their requirements, provide apt solutions, and ensure their satisfaction through quality assistance. Both freshers with foundational knowledge of Tally and experienced candidates are encouraged to apply.

Key Responsibilities

• Install, set up, customize, and support Tally software along with managing updates and resolving issues.
• Offer both onsite and remote assistance to ensure smooth installation and operation for customers.
• Comprehend client needs, recommend appropriate Tally solutions, demonstrate features, and conduct training sessions.
• Address customer inquiries, build and maintain customer relationships, providing timely support.
• Support sales teams by furnishing technical input and recommending suitable solutions.
• Keep accurate support records and stay informed about new Tally features and industry trends.

Requirements

• Education: Bachelor's degree is compulsory.
• For freshers: Basic knowledge of Tally Prime and interest in software solutions, customer support, and business applications are desirable. A willingness to learn technical and customer interaction skills is essential.
• For experienced applicants: Minimum one year experience in Tally implementation, software support, customer success, or business development is preferable.
• Strong communication skills and ability to manage customer relationships effectively.
• Problem-solving mindset with analytical skills and a solution-driven approach.
• Basic understanding of Tally and accounting fundamentals preferred.
• Ability to work autonomously as well as in teams to provide excellent customer service.
• Willingness to travel for onsite client support when necessary.
• Mandatory possession of a valid two-wheeler driving license and own two-wheeler due to frequent client visits and onsite support.

Preferred

• Certification in Tally Prime is an added advantage but not mandatory.
• Hands-on experience with Tally implementation and customization.
• Good understanding of multiple Tally modules such as GST, Payroll, Inventory, and Accounting, along with basic system integration knowledge.

Benefits

• Competitive remuneration coupled with performance bonuses.
• Internet expense reimbursement.
• Health insurance coverage.
• Provident Fund benefits.
• Opportunities for training and career advancement.
• A cooperative and encouraging work culture.