Customer Service Teller

About Scrollwell

Founded in 2020, Scrollwell is committed to transforming education by providing live digital skills training to educators. Supported by national programs such as Startup India, MSME, Skill India, and Start-up Bihar, and incubated at Chanakya National Law University (CIILE) in Patna, Scrollwell has empowered over 55,000 educators to keep pace with evolving educational landscapes. The organization fosters a culture of innovation, continuous development, and dedication to the education sector.

Role Overview

This full-time role, based in Patna with a flexible hybrid work arrangement, involves managing daily teller functions including processing deposits, cash handling, and payment transactions. The Customer Service Teller is responsible for accurately maintaining transaction records, balancing cash drawers, ensuring adherence to compliance policies, and offering excellent support to customers by addressing inquiries and resolving issues professionally. Collaboration with team members and contributing to service enhancements are also key aspects.

Key Responsibilities

• Execute teller operations such as accepting deposits and processing payments with accuracy and security.
• Handle cash transactions efficiently, balance cash drawers, and comply with security protocols.
• Assist customers by addressing account-related questions and providing information on Scrollwell’s services.
• Maintain meticulous transaction documentation and support organizational policy compliance.
• Work collaboratively with on-site and remote colleagues to maintain smooth front-office workflow.

Qualifications and Requirements

• Proficient in teller operations and deposit handling with accuracy and efficiency.
• Strong skills in cash management and adherence to security/compliance standards.
• Excellent communication abilities to interact effectively with diverse customers and resolve their queries.
• Detail-oriented with basic numerical skills and familiarity with digital financial systems.
• Able to manage time and collaborate effectively within a hybrid working environment.
• Prior experience in banking, financial services, or customer support is preferred but not essential.
• Minimum educational qualification is a high school diploma; a bachelor’s degree in commerce, business, or related disciplines is advantageous.