Customer Service Representative

Role Overview

Risus Talent Partners is hiring a Customer Service Representative for a Strategic Account Services team supporting a major client in the manufacturing and distribution sector. This position acts as a main contact for strategic and national account customers and works closely with sales, operations, purchasing, and logistics teams to provide a strong customer experience.

Key Responsibilities

• Act as the first point of contact for assigned customer accounts.
• Handle customer orders, pricing inquiries, and account-related activity.
• Work with internal teams across several locations to support timely delivery and quick resolution of issues.
• Develop and maintain solid customer relationships through clear, proactive communication and assistance.
• Monitor customer concerns and resolve them while keeping service standards high.
• Contribute to strategic account programs and special assignments.

Required Background

• Prior experience in customer service, account management, sales support, customer success, order management, or inside sales.
• Strong written and verbal communication, planning, and problem-solving abilities.
• Comfort managing several tasks and priorities in a fast-moving setting.
• Hands-on experience using ERP, CRM, or order management platforms.
• Exposure to packaging, manufacturing, distribution, or supply chain work is an added advantage.

Additional Information

This is a remote role, and candidates must be available to work within PST or MST hours. The ideal person is customer-oriented, enjoys improving processes, builds relationships easily, and works well across teams.