Customer Service Representative

About the Role

We are seeking a diligent and client-oriented Customer Service Representative to become part of our expanding team in Dubai. This role is ideal for individuals passionate about delivering exceptional customer support, nurturing robust client relations, and enabling solutions that foster positive experiences throughout the customer journey.

Key Responsibilities

• Provide exceptional service to clients and business partners consistently.
• Respond efficiently and courteously to client inquiries across email, telephone, and other communication platforms.
• Manage client requests professionally, ensuring timely handling of applications and related documentation.
• Maintain and regularly update accurate client information within CRM databases.
• Address and resolve customer concerns effectively to maintain satisfaction.
• Establish and sustain strong relationships with clients and partners.
• Collaborate with internal teams to guarantee smooth and effective delivery of services.

Qualifications and Experience

• Possess 3 to 5 years of pertinent experience in customer service or client-facing roles.
• Exhibit excellent phone manners and strong verbal, written, and interpersonal communication skills.
• Fluency in English and either Spanish or Portuguese is mandatory.
• Proven ability in client relations and strong organizational skills.
• Attention to detail and ability to juggle multiple tasks in a dynamic work environment.

Additional Information

• Availability to start immediately or with minimal notice is required.

Salary

The remuneration for this position ranges from 5500 to 7000 AED per month.