Customer Service Officer
Mascot, New South Wales, Australia · Tempo pieno
Sii il primo a candidarti
- Esperienza
- 2+ anni
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 4 ore fa
- Modalità di lavoro
- In ufficio
- Istruzione
- HSC or equivalent
- Requisiti di ammissibilità
- Applicants must be authorized to work in Australia; the employer welcomes candidates from all cultural and ethnic backgrounds as an equal opportunity employer.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About Us
The Aviation Group (TAG) stands as a top air cargo General Sales Agent in Australia and New Zealand, overseeing cargo allocations for prominent international airlines throughout the region.
Role Overview
We seek a customer-oriented Customer Service Officer to join our Sydney-based team. This role acts as a primary contact for freight forwarders and internal clients, managing bookings, swiftly addressing issues, and maintaining transparent communication. The position promises variety day-to-day.
Key Responsibilities
- Serve as the main contact point for customer inquiries, resolving issues or escalating when necessary.
- Organize international air freight bookings, ensuring compliance with regulatory and carrier requirements.
- Respond to phone calls and emails adhering to carrier KPI deadlines.
- Establish and maintain strong relationships with customers and team members.
- Operate across diverse cargo and reservation systems.
- Identify opportunities for process enhancement and communicate them.
- Perform administrative duties and reporting with accuracy and timeliness.
Qualifications and Skills
- Minimum of two years’ experience in customer service or administrative roles.
- Previous exposure to air freight, transport, or logistics is advantageous but not mandatory.
- Completed Higher School Certificate (HSC) or equivalent educational level.
- Familiarity with Dangerous Goods Awareness is beneficial.
- Strong communication skills enabling quick rapport building.
- Ability to manage multiple priorities efficiently under pressure.
- A proactive, solution-focused mindset.
Why Join TAG
- Engage with one of the largest cargo carriers worldwide.
- Gain valuable experience with international air freight operations and IATA standards.
- Clear career development opportunities within operations, sales, or cargo management.
Our Core Values
Professionalism, Fairness, Integrity, Teamwork, Continuous Improvement.
Additional Information
Candidates must hold full working rights in Australia. TAG is an equal opportunity employer encouraging applicants from diverse backgrounds.