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About the Role

Starting September 2026, become a vital part of Lacoste as the Customer Service Manager within the UK & Ireland Supply Chain and Merchandising team. This hybrid role is based in London, combining office and home working (3 days office/2 days home). Reporting to the Senior Supply Chain & Merchandising Director, you will lead the Customer Service team supporting wholesale channels, collaborating with various departments including Sales, Finance, Logistics, Market Operations, and French teams to ensure smooth supply chain and customer service operations aligned with our commercial goals.

Key Responsibilities

Manage and develop the Customer Service team, fostering a high-performing and cooperative work environment across wholesale channels.
Own and oversee the wholesale order book, ensuring prompt order execution while adapting global supply chain procedures to fit the UK & Ireland market.
Establish and maintain strong relationships with key wholesale customers and internal stakeholders to enhance service quality.
Monitor business performance using KPIs, aid in financial planning and credit management, and proactively identify risks and opportunities for the business.
Lead ongoing improvements by optimizing systems, communication tools, processes, and partnerships with UK and French teams.

Why Work with Lacoste?

Lacoste, part of MF Brands Group alongside Aigle, Gant, and Tecnifibre, offers an iconic brand experience with excellent internal mobility potential. We encourage personal growth and collective success while promoting work-life balance. Our Durable Elegance initiative focuses on sustainability and social inclusion, fostering equal opportunity and environmental excellence.

Benefits and Compensation

Salary range: £50,000 to £55,000 plus bonus
Health and Wellbeing: Optional private healthcare, Employee Assistance Program via the Retail Trust, and regular team activities such as run clubs and yoga.
Leave: 25 days of annual paid leave
Discounts: Up to 65% off Lacoste merchandise
Professional Development: Continuous learning support from day one
Family Support: Enhanced family leave, paid Assisted Conception leave
Additional perks: Employee referral incentives, long service awards, and social committee event privileges

Recruitment Process

Submit your application and experience the Lacoste candidate journey
Initial conversation with a Talent Acquisition Business Partner
Interview via Teams with the Senior Supply Chain & Merchandising Director
In-person interview accompanied by a presentation with the Senior Supply Chain & HR Director
Receive and accept the offer to join the Lacoste team

Candidate Support

Lacoste is committed to supporting candidates throughout the recruitment process and offers workplace adjustments upon request. Applicants seeking support can contact us to discuss necessary accommodations.

Your Profile

Alignment with Lacoste's core values: teamwork, elegance, daring spirit, and perseverance
Demonstrated leadership in customer service management or team lead roles, with a focus on motivating teams and operational excellence
In-depth knowledge of wholesale customer service, order management, logistics, and supply chain functions balancing customer satisfaction and business needs
Strong communication skills and a collaborative approach to nurture relationships across customers, partners, and internal teams
A proactive mindset geared towards continuous improvement, problem solving, and process enhancement
Advanced proficiency in Microsoft Excel and familiarity with SAP; experience with third-party logistics providers is advantageous

Customer Service Manager

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