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Customer Relationship Manager
MNL Gluck Services Private Limited
Bengaluru, Karnataka, India · Tempo pieno
Sii il primo a candidarti
- Esperienza
- Qualsiasi
- Stipendio
- INR 25,000 – INR 35,000 / month
- Aperture
- 1
- Pubblicato
- 7 ore fa
- Modalità di lavoro
- In ufficio
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
Role overview
This position focuses on managing customer relationships, maintaining service quality, and supporting account continuity through timely communication and issue handling. The role calls for a professional approach to customer interactions, strong coordination skills, and the ability to keep multiple priorities moving at once.
Core skills and capabilities
- Clear spoken and written communication
- Ability to build strong working relationships with customers
- Customer-first service mindset
- Skill in negotiation and handling disagreements constructively
- Working knowledge of MS Office tools, including Excel, Word, and PowerPoint
- Preference for candidates familiar with ERP or CRM platforms
- Strong time planning and multitasking ability
- Analytical thinking and practical problem-solving
- Professional communication style and presentation etiquette
Key performance indicators
- Customer satisfaction score (CSAT)
- Customer retention rate
- Turnaround time for responses and issue resolution
- On-time coordination of orders
- Rate of complaint closure
- Repeat business and account expansion