Customer Project Manager - SaaS

Role Overview

We are working alongside a cutting-edge SaaS company to find a Customer Software Project Manager based in Limerick. This role is responsible for the complete delivery lifecycle of SaaS solutions, ensuring customers quickly and consistently realize the product's value. Acting as a link between Sales, Product, and Engineering teams, the manager oversees implementations, handles risk mitigation, and nurtures strong relationships with stakeholders.

Key Responsibilities

• Lead full lifecycle SaaS implementations, ensuring delivery is on schedule, within budget, and according to defined scope.
• Oversee several simultaneous customer deployments, prioritizing based on business impact and complexity.
• Streamline onboarding procedures including data migration, integration processes, and user education.
• Serve as the main contact point for customers during implementation phases, managing their expectations and fostering trust.
• Work cross-functionally to ensure deliverables meet customer needs and represent customer interests internally.
• Promote product adoption through customized training programs, tracking KPIs such as time-to-value and adoption rates, and utilizing reusable delivery playbooks.
• Leverage project management and CRM tools like Jira, Asana, Salesforce, and HubSpot to monitor progress and document outcomes.

Required Qualifications & Experience

• A minimum of 5 years' experience in SaaS customer delivery, implementation, or technical project management.
• A track record of managing sophisticated SaaS deployments, including data migration and API integrations.
• Proficiency with Agile, Waterfall, or Hybrid project management methodologies and related tools.
• Excellent stakeholder management skills, especially within enterprise-level customer settings.
• Strong analytical abilities with expertise in tracking key performance indicators such as CSAT and NPS.
• Technical knowledge allowing effective collaboration with engineering teams on APIs and cloud platforms.

Additional Information

All candidate applications are treated with strict confidentiality. For discreet discussions, submitting your CV is encouraged.