Customer Care Executive
Brisbane, Queensland, Australia · Tempo pieno
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- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 4 settimane fa
- Modalità di lavoro
- In ufficio
- Requisiti di ammissibilità
- Candidates with prior experience in customer service, administration, or account management who can meet the pre-employment medical and background check requirements.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
Role overview
Rentokil Initial is hiring a Customer Care Executive for a permanent full-time position based in Acacia Ridge, Brisbane. In this role, you will use prior customer service experience to strengthen client relationships, speak with customers regularly, and make outbound calls to arrange new work and maintain strong rapport for ongoing service excellence.
Key responsibilities
- Support national and major clients with day-to-day service needs.
- Prepare service contracts for the products and solutions provided.
- Handle purchase order processing accurately.
- Schedule and book technician visits to ensure seamless customer service delivery.
- Communicate with customers on a daily basis.
- Manage enquiries promptly and take a proactive approach to resolving client concerns.
- Assist the Customer Services, Sales, Services, and Operations teams in meeting targets and deliverables.
- Contact the existing customer database by phone to promote products and services.
What the employer is looking for
- Prior experience in a comparable role such as customer service, administration, or account management.
- Strong attention to detail and solid organisational ability.
- Excellent customer-facing skills.
- Intermediate-level computer proficiency.
- Capability in complaint handling and conflict resolution.
- Ability to perform well under pressure, manage multiple tasks, and work independently.
- Strong spoken and written communication skills.
- Comfort and enjoyment in a team-based environment.
Additional requirements
The selected candidate must successfully complete a pre-employment medical assessment and background screening.
About the company
Rentokil Initial is part of the FTSE 100 and operates as a growing, successful organisation with around 38,000 employees across 66 countries. The company offers a range of learning and development programmes designed to help colleagues build their skills.
Culture and testimonials
The company highlights a supportive workplace culture and career development opportunities. Employee testimonials included in the source describe long-term, positive experiences working at the company.