Custody and Transport Officer - Northern Territory (Darwin)

Opportunity Overview

We invite expressions of interest from local professionals in Darwin and neighboring areas to join our team supporting Justice Services. Prepare for upcoming recruitment waves through 2026 with comprehensive assistance from our staff.

Training and Benefits

• Access to a fully covered, thorough training program based in Darwin
• Engage in diverse responsibilities involving the supervision of individuals in custody across different settings such as watch houses, courts, medical facilities, and transport operations
• Eligibility for up to six weeks of annual leave
• Earn unlimited bonuses of $500 for successfully referring candidates who join the company

Role Description

Candidates will be charged with ensuring the safety, security, and humane treatment of individuals under supervision. The role encompasses custodial responsibilities across various Northern Territory locations including the Darwin Custody Watch House, Local Law Courts, and surrounding regions. Reporting to Custodial Supervisors and the Operations Manager, the position is part of an expanding team responding to evolving operational needs.

Main Duties

• Manage daily routines and operations within the Watch House environment
• Oversee court cell management and escort detainees to and from court appearances
• Conduct secure transportation of detainees to courts, medical facilities, hospitals, and custody centers
• Maintain vigilant security monitoring, risk management and welfare oversight of patients in hospital bedsit settings

Accurate record keeping is critical: this includes detailed verbal and written reports on detainee information, assessments, incidents, and transportation logs, all in line with legal standards.

Work Schedule and Compensation

The role operates on a 24/7 roster with varied shifts across justice service sites. Compensation can reach up to $85,000 annually. Base hourly rates and penalty rates are as follows:

• Weekdays: $34.75/hr
• Nights: $39.96/hr
• Saturdays: $52.12/hr
• Sundays: $69.49/hr
• Public Holidays: $86.86/hr

Candidate Profile

The ideal applicants are adaptable, effective communicators who thrive in changeable environments and value teamwork. Experience in customer service or roles involving direct interaction with people is highly advantageous. Familiarity with community or family engagement is desirable.

Applicants must be comfortable working closely with people in custody, prioritizing their welfare and security.

• Possess a current, valid Australian driver’s license
• Have full, unrestricted rights to work in Australia on a full-time basis
• Have full color vision due to role requirements

Selection Process

• Submit an online application with an updated CV to express interest
• Optionally complete a brief 15-minute online assessment
• Participate in a telephone conversation with the recruitment team to discuss role details and personal motivations
• Complete an Offence Declaration Form
• Attend a face-to-face interview in Darwin or an online interview for out-of-region applicants
• Undergo background verification including SAFE NT corrections clearance, national police checks, reference verification, and a medical evaluation

Our recruitment team is dedicated to guiding applicants smoothly through each step.

About the Employer

The company is a global leader in security and facility services with nearly 800,000 employees worldwide and approximately 2,000 in Australia and New Zealand. It provides specialized, integrated solutions prioritizing safety for government, law enforcement, and industry clients. Core operations include critical infrastructure protection and justice service delivery encompassing prisons, courts, prisoner transport and more. The organization's mission centers on safeguarding people and communities.