CPS SG Process Quality Assurance Specialist

Company Overview

Located in Tuas, Singapore, Pacific Refreshments Pte Ltd, a facility of The Coca-Cola Company, serves as a strategic concentrate manufacturing hub for Asia. This export facility produces a variety of concentrates and beverage bases for ASEAN, South Pacific, and Southwest Asia markets. The site has undergone significant expansion to double its manufacturing capacity and is actively pursuing digital transformation to become a leading light in Consumer Products Supply (CPS) plants within Asia. Notably, the company was honored with the '2020 HR Asia Best Companies to Work For' Award.

Key Responsibilities

• Promote a culture of Total Quality Management by enhancing associates' capabilities in quality processes and evaluating process and equipment effectiveness through validations and monitoring.
• Ensure adherence to manufacturing procedures, quality control activities, KORE & ISO standards, GMP, and local regulations by developing SOPs and providing timely technical support and decisions regarding quality issues, product integrity, and customer complaint resolutions.
• Maintain a comprehensive and governed documentation system for company processes aligned with required standards and company policies.
• Assess and approve new packaging materials for suitability, including managing all related quality documentation.

Process Quality Tasks

• Keep plant operations aligned with current KORE standards, regulations, quality methodologies, and industry best practices.
• Regularly conduct risk assessments on critical processes to reduce failure risks impacting product quality.
• Train associates to incorporate quality assurance principles into daily operations.
• Validate equipment and processes, continually ensuring compliance with the highest GMP standards.
• Create and maintain a technical information library for easy access to validation reports and plant data following commissioning.
• Enforce compliance with Standard Manufacturing Instructions (SMI) during production.
• Guide associates in root cause analysis and problem-solving to prevent recurring quality issues.
• Support corrective and preventive actions related to production defect reports (PDR), total defect quality (TDQ), and manufacturing problem analyses.
• Conduct process validations and capability studies, address deficiencies in production equipment as per KORE standards.
• Authorize manufacturing equipment for use post-maintenance activities such as calibration and servicing.
• Review processes for potential elimination of non-value-added activities by implementing operational excellence methods.
• Evaluate analysis related to auxiliary materials and processing aids against regulatory requirements to approve suppliers.

Plant GMP and Security Management

• Consistently monitor and uphold stringent Good Manufacturing Practices and effective plant security programs.
• Oversee execution of GMP programs in general facilities via contractors and within manufacturing by on-site GMP housekeeping staff.
• Manage pest control and housekeeping programs by supervising contractor and in-house staff to ensure full GMP compliance.

Quality Management System & Change Leadership

• Lead quality- and food safety-related change management initiatives to ensure successful adoption, adherence, and stakeholder cooperation.
• Implement and optimize Quality systems such as KORE and ISO, recommending improvements inspired by food and pharmaceutical industry experiences.
• Support the continuous development and auditing of Quality and Food Safety Management Systems.
• Participate actively in internal audits to enhance and maintain plant quality systems and operational practices.
• Manage key elements of the Integrated Management System to maintain compliance with ISO and KORE standards.

Packaging Development and Inspection

• Collaborate with Asian packaging specialists to onboard new suppliers supporting capacity expansion and new equipment/process introductions.
• Continuously improve packaging materials to enhance plant performance as measured by TDQ and On-Time In-Full (OTIF) metrics, ensuring material specification compliance before use.
• Gather and verify packaging data to maintain accuracy and completeness in relevant plant databases.

Qualifications and Experience

• Minimum of 5 years' experience in quality assurance roles within the food, beverage, or pharmaceutical sectors.
• Strong understanding of ISO standards and food safety quality systems; familiarity with KORE standards is advantageous.
• Knowledgeable in concentrate manufacturing, quality systems, project management, GMP, and skilled in problem solving, strategic planning, organization, and execution.
• Awareness of local food regulatory laws and compliance requirements.

Employee Benefits

• Opportunity to engage with company growth efforts and digital transformation initiatives.
• Experience in project management activities.
• Hands-on exposure to on-site operations within a beverage manufacturing environment and collaboration with a dynamic and agile team.

Additional Information

The workplace is located in Tuas, Singapore, with two-way transportation provided from select MRT stations island-wide.