- Esperienza
- 2+ anni
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 2 ore fa
- Modalità di lavoro
- In ufficio
- Istruzione
- Bachelor's degree or equivalent
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About Viral Nation
Viral Nation specializes in creating social-first ecosystems enabling brands to connect with today’s consumers. We integrate strategy, talent, media, and technology with culturally relevant creativity to help digital brands scale rapidly. Our dynamic and creative environment supports growth through open collaboration and a fast-paced culture. Continuously pushing industry boundaries, Viral Nation is committed to delivering innovative strategies and exceptional results.
Role Overview
We are looking for a seasoned and proactive Community Manager to oversee and enhance the online presence of a prominent restaurant brand. This part-time contract role involves managing social conversations, fostering meaningful interactions, and ensuring an outstanding digital guest experience through authentic, timely engagement. The position requires approximately 20 hours weekly, Monday to Friday, through December 31, 2026, with potential for extension.
Key Responsibilities
- Engage with followers on platforms including Instagram, TikTok, Facebook, X, YouTube, and LinkedIn by replying to comments, direct messages, and mentions promptly and authentically, reflecting the brand’s tone.
- Deliver exceptional digital guest service by addressing inquiries, feedback, compliments, and concerns empathetically and professionally, adhering to brand guidelines.
- Proactively find and implement opportunities to boost community engagement and enhance brand loyalty.
- Monitor brand-relevant conversations, trends, and emerging topics online to provide actionable insights for the internal team.
- Track community sentiment; promptly escalate relevant issues such as guest complaints, reputational risks, or customer service concerns to proper stakeholders.
- Identify and leverage user-generated content, brand advocates, and notable community moments for amplification across company channels.
- Collaborate with account, strategy, creative, and guest relations teams to maintain a seamless customer journey across all touchpoints.
- Assist with weekly and monthly engagement reporting, offering insights and recommendations to improve community management continuously.
- Maintain a consistent and compelling brand voice throughout all community management and customer service interactions.
Required Qualifications and Skills
- At least 2 years of professional experience managing social media communities for consumer brands.
- Proficiency managing communities on Instagram, TikTok, Facebook, YouTube, X, and LinkedIn.
- Proven expertise in handling customer service or guest interactions professionally and brand-appropriately.
- Strong comprehension of community management best practices, social media platform features, and emerging digital trends.
- Familiarity with social media management tools such as Sprout Social; experience with Sprinklr or Hootsuite is a plus.
- Excellent written communication abilities with skill in adapting tone and managing sensitive customer communications empathetically.
- Highly organized with the capability to juggle multiple tasks efficiently in a fast-paced setting.
- Experience identifying trends, engaging proactively with online communities, and escalating significant issues when necessary.
- Background in hospitality, restaurant, food & beverage, retail, or other customer-facing sectors advantageous.
- Bachelor's degree, college diploma, or equivalent professional experience in Marketing, Communications, Public Relations, Business, or related areas.
- Legal authorization to work in the United States is mandatory.
Additional Information
Compensation Philosophy: Viral Nation structures compensation based on performance and market alignment, with pay decisions linked to role requirements and demonstrated impact. Reviews are regularly conducted to maintain internal equity and reflect contributions rather than tenure alone.
AI in Hiring: The company does not use AI-driven tools for candidate screening or selection decisions; all hiring decisions are made by human teams. AI tools may assist with interview note-taking.
Diversity, Equity & Inclusion: Viral Nation is dedicated to fostering a diverse and inclusive workplace, welcoming applications from people with visible and non-visible disabilities and providing accommodations throughout the recruitment processes.