Captain (Lobby Lounge)

About Shangri-La Singapore

At Shangri-La Singapore, we foster a warm, family-like environment built on mutual respect and genuine care for one another. Our strength emanates from our core values, promoting honor and kinship within our team. We aim to be the preferred employer by offering excellent benefits, a serene and supportive workplace, balanced work-life conditions, and recognition of efforts.

Located on a sprawling 15-acre site near the bustling Orchard Road shopping district, Shangri-La Hotel, Singapore provides a peaceful and elegant urban sanctuary for both business and leisure travelers. The hotel includes 792 tastefully appointed rooms and suites across three distinct wings, including unique family-themed accommodations with dedicated family amenities.

Key Responsibilities

• Ensure exceptional guest service with consistent presentation and cleanliness standards.
• Lead and support junior team members during service operations.
• Address guest feedback effectively and resolve concerns promptly.
• Oversee preparation by ensuring mise-en-place readiness and timely replenishment.
• Manage inventory levels and liaise with relevant departments for coordination.
• Maintain strict hygiene, safety, and personal grooming standards.
• Participate in onboarding and training of new staff to maintain service quality.

Qualifications and Requirements

• At least two years' experience in food and beverage service.
• Demonstrated leadership capabilities paired with strong communication skills.
• Comprehensive understanding of food and beverage service protocols.
• Ability to handle multiple tasks efficiently under pressure.
• Knowledge of safety and hygiene requirements within the hospitality industry.
• A collaborative team player with a proactive approach to work.
• Willingness to work flexible hours including shifts and weekends.