Call Center Agent

Role overview

In this position, you will be the first point of contact for customers seeking assistance with plant control systems and power plant operations. Your day-to-day work will center on answering calls and emails promptly, understanding technical concerns, and guiding customers toward practical resolutions in a professional manner.

Key responsibilities

• Respond to customer questions and requests through phone and email, focusing on plant control and operating systems.
• Record customer conversations, service cases, troubleshooting actions, and final resolutions accurately in the relevant systems.
• Partner with engineering and technical teams to raise, monitor, and close more complex issues.
• Check back with customers after support actions to confirm that the solution is working and that they are satisfied.
• Keep up to date with the company’s products, services, and technical offerings so that guidance remains accurate and useful.

What you need to bring

• A diploma, higher diploma, bachelor’s degree, or another relevant technical qualification, ideally in an engineering or technical field.
• Prior experience in customer support, preferably in power generation, industrial, or technical services environments.
• Strong spoken and written communication ability in both Arabic and English.
• Comfort using ticketing platforms and the ability to learn new tools and workflows quickly; Salesforce exposure is a plus.
• Good planning and coordination skills, with the ability to handle multiple tasks and work well both independently and as part of a team.

About the team

The Gas Services division focuses on lower-emission power generation through service and decarbonization. Its scope includes gas turbines, steam turbines, and generators, along with modernization and digitalization solutions that support the transition toward cleaner energy.

About the company

Siemens Energy is an energy technology company with around 100,000 employees across more than 90 countries. The company develops technologies that support reliable and sustainable energy supply and contributes to the global energy transition through innovation in research and manufacturing.

Diversity and inclusion

The organization emphasizes inclusion and values diversity across nationality, gender, age, religion, identity, and disability. It states that its strength comes from the variety of perspectives and backgrounds within its global workforce.

Rewards and benefits

• Opportunity to collaborate with a global team.
• Chance to work on and help lead a variety of innovative projects.
• Access to employee resource groups.
• Competitive salary package.

Eligibility

This opportunity is intended for Saudi nationals only and is based in Dammam, Eastern Province, Saudi Arabia.

Additional information

The role is full-time and on-site. No stipend, salary range, number of openings, or start date was specified in the source.