Cafe Back of House Team Member

Role Overview

The Back of House team member plays a crucial part in preparing meals, maintaining kitchen cleanliness, and ensuring consistent, high-quality food service that exceeds customer expectations. This position supports the daily kitchen operations and contributes to a positive customer experience by delivering dishes that meet menu standards.

Key Responsibilities

• Maintain cleanliness and organization of kitchen equipment and utensils.
• Serve customers promptly, efficiently, and with attention to care.
• Adhere to food safety and hygiene practices, including maintaining daily records.
• Implement first in, first out (FIFO) stock management to ensure freshness of food items.
• Receive deliveries and manage secure and safe storage of food supplies.
• Comply with all operational policies and standard procedures.
• Prepare, cook, and serve food in accordance with café guidelines.
• Uphold food quality standards and ensure availability of menu items.
• Develop thorough knowledge of the café menu and serve offerings as specified.
• Handle and resolve customer complaints, escalating issues to the Café Manager when necessary.
• Stay informed on company communications and participate in new initiatives.

Candidate Requirements

• A strong dedication to delivering outstanding customer service.
• Understanding of Health and Safety standards applicable to kitchen environments.
• Ability to work efficiently while keeping workspaces clean and orderly.
• Team-oriented mindset with good communication skills and a proactive approach.
• Capable of multitasking and performing well in high-pressure situations.
• Initiative to contribute ideas for improving operational workflows.
• Effective planning abilities and organizational skills.
• Applicants must be aged 18 or over.

Benefits and Perks

• Exclusive 10% discount every day and 15% off during pay day weekends; potential savings up to £2,000 annually through the Colleague Clubcard including an additional card to share with family members outside your household.
• Flexible working requests can be made from the beginning of employment.
• Retirement savings scheme and life assurance coverage.
• Access to complimentary wellbeing services supporting mental, physical, and general life health.
• Discounts on everyday goods, family treats, dining out, and utility bills through an exclusive deals platform.
• Uniform provision and supportive policies for important life events.
• Starting holiday entitlement of 28 days including Bank Holidays.
• Engagement with colleague networks that foster community among employees from diverse backgrounds.

Company Culture and Additional Information

Joining one of over 300 café locations nationwide, you become part of a welcoming, family-oriented team that fosters inclusivity and diversity reflecting the community served. The company advocates for flexible working arrangements tailored to employees’ life circumstances such as career beginnings, caregiving roles, and transitions like parenthood or retirement. As a Disability Confident Leader, the organization is dedicated to removing barriers in recruitment and ensuring accessibility throughout the process. Note: Due to high application volumes, some roles may close early and feedback is provided only to those interviewed.