Business Development Officer

About the Role

The role focuses on attracting, onboarding, and managing borrowing customers within the Micro-SME segment, including Kua Nasi, Agriculture, and La Riba. The main objective is to expand a high-quality loan portfolio while following the bank’s credit policy and product procedure guidelines.

Key Responsibilities

Portfolio Growth and Customer Acquisition

• Bring eligible borrowing customers into the portfolio in line with the relevant product procedures.
• Track leads and sales pipelines so that opportunities move forward within the agreed turnaround time.
• Identify, assess, and negotiate lending opportunities with both existing and prospective customers.
• Work with internal teams and external stakeholders to ensure the bank’s position is clearly represented and protected.

Credit Underwriting

• Receive credit applications and verify that all required documents are complete and compliant with the checklist.
• Work with CRC members to ensure qualifying customers are visited for validation of business details and collateral.
• Evaluate Micro-SME credit applications to assess repayment capacity and creditworthiness according to product manuals.
• Confirm that all applications submitted to head office have been reviewed and discussed by the CRC as required.
• Handle feedback, questions, and clarifications raised by head office together with the CRC, while staying within procedure.

Loan Portfolio Management

• Make sure approved loans comply with the sanctioned terms and conditions.
• Carry out post-disbursement visits to check fund usage and take action where the funds are used differently from the approved purpose.
• Conduct customer visits and prepare reports according to bank guidelines.
• Maintain accurate records and proper documentation for all approved credit files at branch level.
• Support timely renewal or refinancing of eligible facilities.
• Review portfolio performance and recommend interventions to meet agreed indicators and targets.
• Assist the branch in implementing turnaround and recovery actions to improve portfolio quality.

Deposit Mobilization and Cross-Selling

• Mobilize deposits from both new and existing Micro-SME customers across the KUA NASI, NBC Shambani, and La Riba segments.
• Promote and sell the bank’s existing and newly introduced products and services.
• Act as a coordination point between internal teams and external stakeholders.

Capacity Building and Advisory Support

• Run group marketing and training sessions for both potential and existing customers.
• Deliver product awareness sessions for branches and external audiences.
• Build and maintain strong business relationships on behalf of the bank.
• Advise customers on business and lending needs and help structure suitable credit solutions.

Reporting and Meetings

• Attend CRC, delinquency, and collections meetings whenever required by management.
• Prepare and submit standard periodic reports and any additional reports requested by management.

About the Bank

The organization is described as the oldest operating bank in Tanzania, with more than fifty years of experience in retail, business, corporate, investment banking, and wealth management products and services.

Qualifications and Experience

A first degree or equivalent in Finance, Accounting, Agribusiness, Banking, Economics, Planning, or a related discipline from a recognized institution is required. A master’s degree or banking certification is considered an added advantage. The preferred candidate should have at least one year of experience in the banking sector, with Micro-SME lending experience seen as a plus.

Skills and Competencies

The role calls for strong decision-making, research ability, commercial awareness, networking, adaptability, persuasion, and innovation. It also requires customer service orientation, digital comfort, effective communication, openness to change, product knowledge, and sales capability.