Business Analyst

Role Overview

We are seeking a Business Analyst to join our team to deliver insightful analysis across various projects and product development efforts. You will be instrumental in interpreting business requirements, collaborating with stakeholders and technical teams to produce solutions that add value throughout our club.

Responsibilities

• Lead comprehensive business analysis activities to define and deliver project and product requirements.
• Collaborate closely with Project Managers, Product Managers, and stakeholders to shape effective solutions, challenge assumptions, and ensure successful delivery.
• Conduct workshops, interviews, and discovery sessions to gather and translate business needs into structured, clear requirements.
• Create key delivery documents including Business Requirements Documents, user stories, acceptance criteria, use cases, process flows, and journey maps supporting solution implementation.
• Map supporter experiences and organizational processes to identify current states, future improvements, and enhanced engagement opportunities.
• Manage requirement changes by assessing impact, supporting prioritization, and keeping all stakeholders informed.
• Build and maintain trusted relationships with stakeholders across the club and with suppliers to align efforts and maintain project momentum.
• Promote best practices in business analysis, delivery standards, and inclusive working methods prioritizing equality, diversity, and inclusion.

About Arsenal Football Club

We are one of the world’s most renowned football clubs, steeped in heritage and success. Beyond football, we have a passionate commitment to our local community and offer diverse career opportunities. Our guiding principles include striving courageously for progress, championing our community and one another, and always doing the right thing, even when unobserved.

Safeguarding Commitment

We prioritize safe, inclusive environments for children, young people, and adults at risk. Successful candidates must complete a DBS check appropriate to their role level (basic, standard, or enhanced) alongside other background verifications before starting.

Candidate Requirements

• Demonstrable experience as a Business Analyst delivering project or product analysis, ideally with digital or customer-oriented initiatives.
• Expertise in conducting workshops, interviews, and discovery sessions with diverse stakeholder groups.
• Strong capability to manage and articulate clear, testable requirements throughout their lifecycle.
• Proficient in process and journey mapping to drive clarity and improvement.
• Familiarity working within Agile, Waterfall, or hybrid delivery methods, with a solid understanding of technology delivery lifecycles.
• Experience using analysis and modeling tools such as Jira, Confluence, Visio, or Lucidchart.
• Exceptional stakeholder communication skills with the ability to engage both technical and non-technical audiences.
• A proactive, collaborative mindset with ownership of work and commitment to continuous development.
• Preferably holds a professional certification or qualification in Business Analysis or related fields.

Why Work With Us

• Reward and recognition programs that celebrate achievements.
• Generous holiday entitlement increasing with service duration.
• Robust internal learning and development opportunities.
• A flexible hybrid working model promoting work-life balance.
• Priority access to match tickets for employees.
• Comprehensive health and wellbeing benefits.
• Industry-leading Employee Assistance Programme.
• Discounts in partnership with various organizations.
• Opportunity to contribute to our Equality, Diversity & Inclusion initiatives via Employee Networks.

Inclusion and Accessibility

Our commitment to equality, diversity, and inclusion ensures all connected with the club feel part of the Arsenal family. We proudly hold Disability Confident Leader status and encourage applications from individuals with disabilities or long-term health conditions. Candidates requiring adjustments in the recruitment process may indicate this in their application. Disabled applicants may also request interview consideration under the Disability Confident Scheme.

Additional Information

The application deadline is Thursday 23rd July 2026. The position may close earlier if sufficient applications are received. Applicants are advised to apply promptly. Status updates will be communicated via email; please monitor spam or junk folders accordingly.