Business Analyst I

Company Overview

Insight Direct India Private Limited, a global leader with more than 14,000 team members operating across 25 countries, generated $9.2 billion in revenue and was recently ranked #20 on Fortune’s World's Best Workplaces™ list, also recognized by Forbes among top IT employers globally. The company embraces a people-first approach, focusing on unlocking potential through technology across cloud, data, AI, cybersecurity, and intelligent edge solutions.

Role Summary

The Business Analyst I role involves enhancing operational efficiency by analyzing data and maintaining reporting procedures to support business functions using standardized methods. This position demands ownership of operational reports and dashboards, ensuring data accuracy, and providing insights related to forecasting, capacity planning, and performance metrics.

Key Responsibilities

• Manage and develop operational reporting frameworks and dashboards to monitor KPI performance.
• Maintain comprehensive datasets ensuring their accuracy and completeness.
• Analyze trends, performance variances, and deliver structured insights to leadership for forecasting and utilization management.
• Identify improvement opportunities based on data analysis and variances.
• Document and review operational processes and governance materials.
• Embrace continuous learning and career growth opportunities within the organization.

Required Qualifications and Skills

• Bachelor’s degree in Computer Science, Information Technology, or related discipline, or equivalent practical experience.
• Experience working with Power BI, Microsoft Power Platform, and PowerApps.
• Proficiency in Office 365 applications.
• Knowledge of Macros and basic automation techniques.
• Strong ability to convert raw operational data into actionable intelligence for stakeholders.
• Experience creating standardized reports and mentoring analysts through documented processes.
• Familiarity with project management, resource management, and workforce management systems.
• Understanding of IT operations and technologies.
• Hands-on experience with AI tools such as CoPilot and ChatGPT.
• Capability to monitor operational commitments against actual performance.

Working Conditions

This is a hybrid position located in Delhi NCR, Bangalore, Hyderabad, Gurugram, or Pune, with working hours aligned to the EMEA shift from 2 PM to 11 PM IST.

Employee Benefits

• Opportunity to work remotely from a different location, including internationally, for up to 30 consecutive days annually.
• Comprehensive medical and health insurance.
• Professional growth through learning platforms and certification reimbursements.
• Shift allowance to compensate for non-standard working hours.

Diversity and Inclusion

The company champions diversity and inclusivity, encouraging applications from candidates with varied experiences and providing accommodations during the hiring process. Insight India is an equal opportunity employer committed to equitable recruitment practices without discrimination.

Additional Information

Insight discourages unsolicited resumes from recruiters or agencies without prior agreements; such submissions will be treated as direct candidate applications without recruiter compensation.