Bartender

About Fairmont The Norfolk

Located in the center of Nairobi since 1904, Fairmont The Norfolk is a celebrated landmark blending timeless elegance with present-day luxury. Surrounded by tranquil tropical gardens, it offers 125 well-appointed rooms and suites crafted to provide exceptional comfort while maintaining its historical charm. The hotel has served distinguished visitors and world leaders over the decades, offering premium hospitality within an environment that reflects Nairobi’s rich cultural heritage. Featuring award-winning dining options, a heated outdoor pool, wellness amenities, and curated local experiences, the property balances relaxation and cultural exploration in a sophisticated setting. Committed to sustainability and excellence, Fairmont The Norfolk continually merges historic beauty with contemporary comforts to deliver unforgettable guest experiences.

Key Responsibilities

• Deliver consistently professional, courteous, and engaging service to guests.
• Surpass guest expectations through attentive interaction.
• Possess comprehensive knowledge of food, alcoholic beverages including beer, wine, and cocktails.
• Prepare simple drinks and basic cocktails for guest service.
• Engage with guests in a personable and respectful manner to make them feel valued.
• Adhere strictly to applicable liquor laws and regulations.
• Maintain personal and financial accountability regarding bar operations.
• Manage bar costs effectively and minimize waste.
• Keep the bar area and preparation spaces clean and well-organized.
• Complete all closing paperwork thoroughly and accurately.
• Stay well-informed about menu items and food preparation methods.
• Proactively assist colleagues as needed.
• Support managerial staff and assist in operational duties.
• Be proficient with all hotel service areas and understand available amenities.
• Have detailed knowledge of on-site food outlets and the hotel’s history and general city information.
• Serve as an ambassador for the department, hotel, and brand.
• Maintain consistent and dependable attendance.
• Carry out additional duties as assigned.

Qualifications and Experience

• Prior customer service experience, preferably in an upscale or luxury environment.
• Previously worked as a bartender with demonstrable experience.
• Familiarity with point-of-sale systems is advantageous.
• Excellent communication skills and strong organizational abilities.
• Good interpersonal skills with the capacity to resolve challenges effectively.
• Highly dependable and capable of working independently with minimal supervision.
• Ability to perform well under pressure in a dynamic, fast-paced setting.
• Capable of collaborating within a small team and working autonomously.
• Focus on guest satisfaction while maintaining composure and professionalism.
• Completion of relevant server training programs is required.

Physical Requirements

• Frequent standing and walking throughout shifts.
• Occasional lifting and carrying loads up to 30 pounds.
• Occasional kneeling, pushing, pulling, and lifting activities.