Assistant Manager, E-commerce

Company Overview

Kao Singapore Private Limited is a consumer goods firm located at UE Square in Singapore's central business district. It is part of an international group recognized for personal care, household, and beauty brands. The company focuses on providing top-quality products and services within the region. Office proximity offers easy connection with business partners, retailers, and commercial centers. Employees enjoy a professional and cooperative workplace with chances to influence brand expansion and customer satisfaction.

Role Summary

The Assistant Manager supports daily operations and the advancement of the E-commerce business. The role involves managing online merchandising, campaign coordination, customer experience enhancement, and performance analytics. Collaboration is key with teams such as marketing, trade marketing, customer service, finance, and external vendors. Reporting to the E-commerce Director, this position aids in executing sales strategies to enhance the E-commerce channel for the Consumer Products Division in Singapore.

Key Responsibilities

• Oversee and implement e-commerce strategies across platforms to meet sales goals, foster growth, and ensure profitability in the channel.
• Assist in planning and executing marketing campaigns.
• Track and evaluate platform KPIs, including traffic, conversion rates, average order value, and category revenue.
• Conduct performance trend analysis and prepare regular reports.
• Manage relationships with e-commerce retailers’ key account and category managers, and supervise last-mile 3PL partners.
• Work alongside Brand and Trade Marketing teams to identify and execute opportunities for category expansion.
• Lead and coordinate the e-commerce team workflow, maintaining ongoing communication with support departments like finance and IT.
• Identify and develop new sales channels as opportunities arise.

Required Skills and Experience

• Strong analytical and problem-solving skills with a data-focused approach.
• Proficient in interpreting Profit & Loss statements and understanding their impact on business activities.
• Excellent presentation abilities with confidence engaging stakeholders.
• Capability to prioritize effectively in a dynamic and fast-moving environment.
• Ability to manage multiple projects or product categories simultaneously.
• Experience in digital marketing practices is mandatory.

Qualifications

• Bachelor's degree in Marketing, Business, Finance, or related disciplines.
• Fluent communication and writing skills in English.
• Advanced skills in Microsoft Excel.
• Minimum of 3-4 years of experience in FMCG e-commerce roles, including people management.

Additional Information

The company values applicants who are e-commerce specialists passionate about working within the FMCG sector. The role offers an environment that encourages growth and contribution to the rapidly evolving e-commerce landscape.