Assistant Director of Virtual Care Operations

Company Mission and Culture

Redirect Health aims to eliminate healthcare expenses from paychecks for employees and their families by offering care with no premiums, deductibles, or surprise bills. This commitment is part of their mission to make healthcare affordable and easy to navigate for small businesses and individuals who lack access to traditional employer insurance.

Core Values

• Prioritize people with helpfulness, friendliness, and humanity
• Take ownership and complete tasks fully
• Continuously learn and adapt without ego
• Lead with solutions starting with a "Yes, We Can Help You" attitude
• Collaborate and succeed as a team
• Eliminate waste and simplify processes to focus on what truly matters

Role Overview

The Assistant Director of Virtual Care Operations oversees a fully remote medical operation involving providers, nurses, medical assistants, and referral coordinators. This role is designed to scale the operation by building a robust structure, leadership team, and operational practices to support doubling the team size over the next two years. The ideal candidate combines clinical experience with operational leadership capabilities and is prepared for growth into a Director or VP role.

Key Responsibilities

• Manage and improve the performance and scalability of the virtual care team, including clinical and coordination workflows
• Build and mentor a management team to enable autonomous operation of day-to-day functions
• Design organizational structure, staffing models, and workflows to accommodate significant growth
• Collaborate cross-functionally with providers, contact centers, claims, and client success teams to ensure seamless and patient-centered care
• Use operational data and metrics to identify gaps and implement improvements in referrals, care coordination, provider experience, and member satisfaction
• Develop and standardize SOPs, training programs, and quality standards for consistent service delivery across markets and volumes
• Handle clinical escalations and complex cases requiring executive-level problem-solving and cross-team coordination
• Represent virtual care operations in leadership meetings by providing insights, forecasts, and strategic recommendations

Candidate Profile

• Systemic thinker focused on long-term scalability rather than short-term fixes
• Builder mentality aiming to create enduring operational frameworks
• Clinical foundation that commands respect from providers and nursing staff
• Ability to lead diverse teams including non-clinical personnel with operational rigor
• Comfortable navigating ambiguity and rapid growth, proactively establishing structure
• Ambitious for career growth into director or executive roles within a scaling company
• Combines empathy with high standards to inspire and lead
• Driven by meaningful impact on members, colleagues, and mission

Qualifications

• Bachelor's degree preferred in healthcare administration, nursing, business, or a related discipline
• Strong preference for candidates holding an RN license if bachelor's degree is not held; alternatively, advanced clinical licensure such as NP, PA, or equivalent leadership experience
• Minimum five years of healthcare experience, including clinical or clinically-adjacent settings
• At least five years of leadership experience managing managers, supervisors, or team leads
• Proven background in healthcare operations, virtual/telehealth delivery, care coordination, referrals, or provider relations
• Demonstrated success in scaling teams, workflows, or processes during fast growth phases
• Proficient in utilizing data dashboards and metrics to inform operational decisions
• Exceptional judgment and executive presence, adept at communicating with senior leadership
• Must be located in or able to reliably work onsite in Phoenix, AZ

Preferred Experience

• Leadership of telehealth or virtual care teams
• Familiarity with eClinicalWorks, CRM, or healthcare operational platforms
• Experience in designing organizational structures and staffing for rapid expansion
• Track record of promotion to roles of greater scope based on performance

Compensation and Benefits

• Annual salary range: $75,000 to $95,000
• Complimentary healthcare coverage for employee and dependents with no premiums or copays
• Dental and vision insurance
• Paid time off and sick leave
• 401(k) plan access
• Clear advancement opportunities into higher leadership roles
• Collaborative team culture oriented around mission and ethical practices

Additional Information

Employment at Redirect Health is at-will and the company offers equal opportunity employment. This posting is not an exhaustive list of duties and responsibilities, which may change over time. Redirect Health does not sponsor work visas for this position; candidates must be authorized to work in the United States without sponsorship.