As Needed Medical Assistant

About Crossover Health

Crossover Health is pioneering a visionary approach to healthcare by delivering a team-based, national medical group focused on wellness and prevention rather than just treating illness. Their model, known as Primary Health, is centered on trusted patient relationships, interdisciplinary care teams, and payment based on outcomes. This comprehensive care integrates primary care, physical therapy, mental health, health coaching, and care navigation delivered in-person, virtually, and through asynchronous communication, fostering a community that promotes healthcare as a proactive lifestyle choice.

Job Overview

The Medical Assistant at Crossover Health plays an essential role in creating a memorable patient experience. This position is responsible for providing outstanding service to clinic guests from arrival throughout their visit and extending beyond the clinical setting to ensure exceptional patient satisfaction.

Key Responsibilities

• Manage all guest interactions, providing exceptional hospitality and professionalism while accommodating special needs when possible.
• Address and resolve patient complaints, assist with inquiries related to clinic operations and service hours.
• Collect patient medical histories, record vital signs, and gather relevant information to support clinicians in patient care.
• Oversee inventory management including ordering and replenishing medical supplies and materials.
• Administer medications, including injections, within the scope of practice.
• Handle multi-line phone systems professionally by answering calls, scheduling appointments, managing emails, and maintaining clear communication.
• Perform additional duties as assigned.

Qualifications

• Completion of an accredited medical assistant or surgical technician program.
• At least 2 years of clinical back-office experience as a medical assistant.
• Current Basic Life Support (BLS) certification.

Preferred Skills and Attributes

• Proficient with computers, including Microsoft Office products.
• Strong English communication skills, both written and verbal.
• Excellent organizational skills and a commitment to follow-through.
• Outstanding interpersonal and communication abilities.
• High personal accountability, ownership, and initiative.
• Ability to work effectively within a team and manage conflict and multitasking efficiently.

Physical Requirements

• Ability to stand, walk, and sit for extended periods.
• Occasionally lift and carry items up to 50 pounds.
• Manual dexterity, hand-eye coordination, and full range of body motion including patient handling and lifting.
• Normal corrected vision, hearing, and speech capable of effective communication with patients and team members.

Equal Opportunity and Additional Information

Crossover Health is an Equal Opportunity Employer welcoming applications from individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, or perceived disability. Accommodations are available upon request for candidates with disabilities. Unsolicited agency resumes are not accepted and no related fees will be paid.