Area Manager

About NEEDO Limited

Established as Auckland’s premier pasta bar, NEEDO Limited has been delighting patrons since 2013 with hearty servings of freshly crafted pasta that combine the warmth and quality of homemade meals at accessible prices. Starting as a food truck traveling through farmers markets, festivals, and private events across the North Island, NEEDO expanded into brick-and-mortar with its first pasta bar launch in 2015. Presently, it operates five outlets throughout Auckland. The brand name "NEEDO" creatively merges the words “knead” and “dough,” symbolizing a devotion to artisanal pasta made fresh daily, assuring customers a consistently satisfying experience. Employees thrive in a dynamic, customer-centric setting that emphasizes quality, reliability, and hospitality.

Role Overview

The Area Manager position is a full-time, onsite leadership role based in Auckland responsible for overseeing the routine operations of several NEEDO pasta bar locations. This pivotal role involves guiding and mentoring store managers and their teams, guaranteeing uniform product excellence and superior customer service across all outlets. The Area Manager ensures adherence to corporate policies and operational protocols, monitors sales achievements, manages workforce scheduling and staffing needs, and facilitates recruitment and induction processes. Additional duties include optimizing inventory levels, enforcing cost control measures, complying with health and food safety standards, and contributing to local marketing efforts. The manager also identifies areas for operational improvement and lends support to new store setups or special projects as necessary.

Skills and Experience Required

• Substantial experience leading multiple hospitality or retail venues, with demonstrated leadership in managing store-level teams.
• Expertise in day-to-day store operations, inventory oversight, and financial controls.
• Customer-oriented approach with proven abilities in maintaining service quality and effectively handling concerns.
• Strong communication and collaboration capabilities to engage various internal teams and stakeholders.
• Understanding of regulatory requirements related to food safety, workplace health, and hygiene standards within food service settings.
• Excellent organizational skills, capable of managing priorities across several outlets.
• Ability to perform well in a fast-moving environment and flexibility to work shifts during weekends, evenings, and holidays.
• Previous experience in restaurant or quick-service food operations preferred.
• Formal education in hospitality management, business, or similar areas is advantageous but not required.